Chanel Wilson
Houston
Summary
Committed and dedicated with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering 6+ years of experience in customer service.
Overview
7
7
years of professional experience
Work History
Customer Servicer
Spirit Airport
01.2024 - 11.2024
- Provide support to travelers, including the check-in process and ensuring efficient baggage handling
- Managed booking inquiries and upheld organizational standards by maintaining a tidy and orderly work environment
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
Housekeeper
Mercy
03.2023 - 12.2023
- Maintained sanitization and orderliness of patient rooms sweeping, moping, bed making to uphold health and safety standards
- Insured a supportive atmosphere through positive interactions with patients, contributing to patient satisfaction and care.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Stower
Amazon Warehouse
01.2022 - 01.2023
- Accurately labeled and bar-coded a variety of products to maintain inventory
- Systematically organized and stowed items, ensuring optimal space utilization and accessibility within the storage environment
- Inspected items for any damages and reported discrepancies to supervisor.
- Sorted over 500 products onto shelves according to type, weight, and size.
- Used pallet jacks to safely move items to designated areas.
Housekeeper
Clean Tech Inc.
01.2020 - 03.2021
- Maintained high standards of cleanliness and sanitation
- Systematized storage and inventory of supplies, promoting operational efficiency and orderliness
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Enhanced operational efficiency, contributing ideas during staff meetings that led to adoption of more effective cleaning schedules.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
Housekeeper
Hyatt Hotel
01.2018 - 12.2019
- Maintained cleanliness and order in guest rooms, ensuring a welcoming and hygienic environment for visitors
- Managed upkeep of common areas, including lobbies, to uphold the establishment's standards of excellence
Education
High School Diploma -
Lafayette High School
St. Louis, MO05.2014
Skills
- Customer Service
- Leadership
- Analysis Skills
- Windows
- Communication Skills
- Operating Systems
- Problem Solving
- Team Work
- Adaptability
- Creativity
- Computer Skills
Timeline
Customer Servicer
Spirit Airport
01.2024 - 11.2024
Housekeeper
Mercy
03.2023 - 12.2023
Stower
Amazon Warehouse
01.2022 - 01.2023
Housekeeper
Clean Tech Inc.
01.2020 - 03.2021
Housekeeper
Hyatt Hotel
01.2018 - 12.2019
High School Diploma -
Lafayette High School
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