Madison Woodley
Danbury
Summary
At Xtreme Play Adrenaline Park, I excelled as a Customer Service Representative, leveraging my problem-solving abilities and Microsoft Excel expertise to enhance customer satisfaction significantly. My proactive approach in resolving disputes and training staff on best practices led to a notable increase in repeat business, showcasing my commitment to excellence and results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Servicer Representative
Xtreme Play Adrenaline Park
04.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
University of Hartford
West Hartford, CT 08.2024 - 05.2028
High School Diploma -
Danbury High School
Danbury, CT06.2024
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Problem Resolution
Conflict Resolution
Microsoft Excel
Microsoft Outlook
Follow-up skills
Call Management
Staff Training
Prioritization
Timeline
University of Hartford
08.2024 - 05.2028
Customer Servicer Representative
Xtreme Play Adrenaline Park
04.2022 - 08.2024
High School Diploma -
Danbury High School
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