Chanell Hall
North Augusta,SC
Summary
With over 15 years of experience in healthcare administration, notably at Christiana Care Health Services, I excel in revenue cycle management and possess robust organizational skills. My expertise includes proficient use of EMR systems like EPIC and Athenahealth, ensuring operational efficiency and compliance with HIPAA. Demonstrated success in improving billing processes and patient data management showcases my ability to enhance departmental operations.
Overview
13
13
years of professional experience
Work History
Medical Billing/Insurance Follow up Specialist
Augusta University Medical Center
Augusta, GA
05.2022 - 12.2024
- Manage medical collections on patient accounts with insurance balances by following up on unpaid claims and resolving billing issues.
- Denials and insurance follow-up management.
- Keeping claims current to avoid untimely denials for appeals and corrected claims.
- Submit secondary claims with EOB.
- Worked with the precertification department to obtain authorizations.
- Maintain a working knowledge of regulations, guidelines, policies, and procedures for all insurance companies that pertain to physician and non-physician practitioners' CPT codes.
Registration/Patient-Physician Access Coordinator
Christiana Care Health Services
Newark, Delaware
11.2017 - 09.2021
- Collected and compiled data and information from patients, such as demographic, financial data, insurance documentation, and identification information.
- Efficiently complete registration for all patients, correctly and on time, with no supervision.
- Schedule maternity procedures, verification of insurance, and insurance authorizations.
- Review medical records, birth certificates, stamp documents, prepare medical summaries and chronologies, and manage document copying and scanning.
- Arranged multiple requests from staff, nurses, and physicians while maintaining priorities in an orderly manner, which saved time and met deadlines.
Service Assistant/ Labor and Delivery Unit
Christiana Care Health Services
Newark, Delaware
09.2011 - 11.2017
- Performed basic clerical duties such as answering phones, taking messages, filling patient medical charts, following up with emails, faxing, and copying documentation for staff in the unit.
- Delivered specimens to the laboratory, microbiology, and pathology.
- Monitored and ordered supplies for Labor and Delivery, N.I.C.U., and OB triage.
- Responsible for stocking, maintaining, and organizing the supplies and equipment used in each unit.
Education
High School Diploma -
Glasgow High School
Newark, DE06-2006
Skills
- Over 15 years of customer service experience
- Hospital and professional billing/revenue cycle management
- Certified Notary Public
- Ability to gather, maintain, and protect confidential information, HIPAA, and OSHA regulations
- Self-motivated, strong organizational skills, pay attention to details, and the ability to set effective priorities and implement decisions to meet operational deadlines
- Competent with Microsoft Word, PowerPoint, Excel, Outlook, EHR, EMR, Cerner, PowerChart, Athenahealth, EPIC, and Citrix
Timeline
Medical Billing/Insurance Follow up Specialist
Augusta University Medical Center
05.2022 - 12.2024
Registration/Patient-Physician Access Coordinator
Christiana Care Health Services
11.2017 - 09.2021
Service Assistant/ Labor and Delivery Unit
Christiana Care Health Services
09.2011 - 11.2017
High School Diploma -
Glasgow High School