Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Assistant Chief of Police
Northwood Police Station
St Louis, USA
06.2024 - 09.2024
Assisted in the development and implementation of strategic plans for the police department
Advised command staff on matters related to policy changes, employee discipline actions, labor negotiations
Analyzed data to identify areas where additional resources may be needed or existing resources could be reallocated more efficiently
Monitored and evaluated performance of subordinate officers to ensure compliance with laws, regulations, and policies
Internet Technical Support Representative
Spectrum
Bridgeton, USA
01.2021 - 12.2023
Configured hardware devices and software settings to optimize network performance
Maintained positive working relationship with fellow staff and management
Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems
Created and updated technical documentation for network installations and changes to existing installations
Imaged OS and software deployments throughout system and addressed implementation concerns
Planned and completed group projects, working smoothly with others
Approached customers and engaged in conversation through use of effective interpersonal and people skills
Maintained schedule of class assignments to meet deadlines
Delivered products to customer locations on time
Pharmacy Technician
CVS Pharmacy
Saint Peters, USA
06.2020 - 05.2021
Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
Refilled medications, offered insight into over-the-counter products and verified insurance benefits
Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies
Prepared prescription transfers to other pharmacies
Entered prescription information into computer databases
Answered telephones to respond to questions or requests
Checked medications for content, accuracy and completeness of drug packaging and labeling
Transferred medication from vials to sterile, disposable syringes using aseptic techniques
Teamed with peers, technicians and pharmacists to prioritize and complete orders
Pharmacy Technician
Schnucks Pharmacy
St Louis, USA
02.2017 - 04.2020
Assisted in training new employees on pharmacy procedures.
Verified accuracy of medication labels before they were dispensed to customers.
Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Restocked shelves with new supplies of medications as needed.
Provided customer service to patients by answering questions about medications and health-related topics.
Monitored inventory levels of commonly used drugs and placed orders when necessary.
Assisted pharmacists in filling prescriptions accurately and efficiently.
Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Managed filing of prescriptions, both electronically and manually.
Organized work areas so that everything was easily accessible when needed.
Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
Prepared prescription transfers to other pharmacies.
Education
Certified Pharmacy Technology - Pharmacy
Vatterott College
St Louis, MO
Certified Cosmetology - Cosmetology
Vatterott College
St Louis, MO
Skills
Software Deployment
Network Configuration
Customer Service
Computer Skills
Friendly, Positive Attitude
Good Work Ethic
Maintenance & Repair
Timeline
Assistant Chief of Police
Northwood Police Station
06.2024 - 09.2024
Internet Technical Support Representative
Spectrum
01.2021 - 12.2023
Pharmacy Technician
CVS Pharmacy
06.2020 - 05.2021
Pharmacy Technician
Schnucks Pharmacy
02.2017 - 04.2020
Certified Pharmacy Technology - Pharmacy
Vatterott College
Certified Cosmetology - Cosmetology
Vatterott College
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