Customer Service Manager
Ampol
09 2023 - 07 2024
Hi, I’m
Chanelle Beasley
Murwillumbah,Nsw
Summary
Professional in customer service management with proven track record of driving customer satisfaction and operational efficiency. Known for strong leadership, effective problem-solving, and excellent communication skills. Adept at fostering team collaboration and adapting to evolving challenges to achieve consistent results. Skilled in conflict resolution, process optimization, and delivering high-quality customer experiences.
Work History
AmpolWest Tweed Heads
Customer Service Manager
09 2023 - 07 2024
Job overview
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Utilized POS system to handle customer cash and credit card transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Redeemed coupons to discount purchases.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Promoted store loyalty programs to customers to enhance engagement and repeat business.
- Enhanced store security by identifying and reporting suspicious activities.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Assisted in creation of promotional displays, attracting customer attention and boosting sales.
- Efficient in handling large customer turn around.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Streamlined support ticket system, reducing response times significantly.
Sexy World Adult StoresTweed Heads
Customer Service Lead
09 2017 - 04 2023
Job overview
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Maintained up-to-date knowledge of industry trends to better serve customers and offer innovative solutions.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Ordering stock.
- Merchandising display extrordinare
Education
Torrens universityOnline
Bachelor Of Business from Business And AI
2027
Southern Cross universityQld
Bachelor Of Psychological Science from Psychology
2024
Skills
- Interpersonal communications
- [Product or Service] support
- Customer Relations
- Cash Handling
- Order management
- Stock management
- Stocking and replenishing
- Retail materials management
- Sales expertise
- POS systems expert
- Professional telephone demeanor
- Account management
Additional Information
- Sexyworld adult store google reviews
Timeline
Customer Service Lead
Sexy World Adult Stores
09 2017 - 04 2023
Torrens university
Bachelor Of Business from Business And AI
2027
Southern Cross university
Bachelor Of Psychological Science from Psychology
2024