Chanelle Bost
Washington
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Lead
Old Navy
Washington
03.2023 - Current
- Led team in delivering exceptional customer service experiences.
- Trained new staff on company policies and procedures.
- Assisted customers with product inquiries and returns.
- Organized merchandise displays to enhance store presentation.
Softlines Lead
Walmart
Washington
01.2022 - 03.2023
- Led softlines team to maintain product presentation standards.
- Trained staff on customer service best practices and product knowledge.
- Managed inventory levels and ensured accurate stock replenishment.
- Assisted in scheduling shifts to optimize team performance.
Guest Service Representative
Target
Washington
08.2018 - 01.2022
- Assisted customers with product inquiries and store navigation.
- Processed transactions accurately and efficiently at the checkout.
- Resolved customer complaints and provided effective solutions.
- Collaborated with team members to enhance customer service experience.
- Handled returns and exchanges while adhering to company guidelines.
Education
Associate of Applied Science - Information Management
University of The District of Columbia
Washington, DCSkills
- Information management
- Customer service
- Visual merchandising
- Team leadership
- Payment processing
- Marketing tools
- Inventory management
- Conflict resolution
- Project management
- Customer complaint resolution
- Cash handling
- Staffing oversight
- Sales
Timeline
Customer Service Lead
Old Navy
03.2023 - Current
Softlines Lead
Walmart
01.2022 - 03.2023
Guest Service Representative
Target
08.2018 - 01.2022
Associate of Applied Science - Information Management
University of The District of Columbia