Chanelle Burleigh
Starbucks
Modesto,US
4
years of professional experience
Hospitality professional with experience in food and beverage service, bartending, and team leadership. Currently pursuing culinary education while contributing to food service teams. Expertise in food safety compliance, POS operation, and team training.
Work History
Barista
3 Months- Personally greeted and assisted customers.
- Ensured compliance with safety and food handling regulations.
- Developed standardized drink recipes to enhance quality.
- Streamlined order preparation during peak hours.
Bay Host / Shift Lead
1 Year 3 Months- Enhanced training methods to increase team effectiveness.
- Facilitated upsell opportunities for premium products, increasing customer engagement.
- Strived for consistent excellence in all tasks.
Call Center Representative
5 Months- Successfully handled multiple calls per day.
- Improved customer experience by reducing average hold time.
- Resolved customer complaints while ensuring compliance with company policies.
- Employed swift problem-solving skills.
Server/Cocktail Bartender
1 Year 10 Months- Provided outstanding customer service in a fast-paced environment.
- Trained staff on POS system operation.
- Mixed and served high-quality spirits to patrons at the bar.
- Built a loyal customer base.
- Crafted signature cocktails to showcase bar's creativity and quality.
Education
High School Diploma
- Awarded ServSafe: Food Protection Service Management Certification
Skills
Time management
Teamwork and cooperation
Customer service excellence
Upselling and cross-selling strategies
Team leadership and collaboration
Timeline
Barista
Starbucks
09.2025 - 12.2025Read More
Bay Host / Shift Lead
Topgolf
06.2024 - 09.2025Read More
Call Center Representative
Internal Revenue Service (IRS)
09.2023 - 02.2024Read More
Server/Cocktail Bartender
Wings and Rings
10.2021 - 08.2023Read More
James C. Enochs High School
High School Diploma
Read More