Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Chanelle DeVeaux

Chanelle DeVeaux

Orlando,United States

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Inbound Collector

Cognizant Technologies Solutions
Orlando, FL
01.2021 - Current
  • Handle, manage, and maintain case load of up to 100 assigned claims.
  • Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Document and communicate all claim activity in EPIC and internal portals.

Benefits Verification Specialist

Amerisource Bergen -Lash Group
Orlando, FL
11.2020 - 12.2020
  • Facilitated timely verification of insurance benefits and financial clearance.
  • Verified and obtained required referral, authorization, or pre-certification prior to services being provided.
  • Coordinated benefits processing, including enrollments, terminations and claims.

Prior Authorization Specialist

CMT Solutions
Orlando, FL
03.2020 - 10.2020
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
  • Coordinated resolutions for issues and appealed denied authorizations.
  • Identified reasons behind denied claims and worked closely with insurance carriers to promote resolutions.

Medical Biller

MH Geriatrics
Orlando, FL
10.2018 - 09.2020
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Verified accuracy of billing data and revise any errors.
  • Checked claims coding for accuracy with ICD-10 standards.

Enrollment Representative/Intake

BioPlus
Altamonte Springs, FL
07.2018 - 10.2018
  • Identified consumer needs, clarified information and researched issues to provide alternative solutions.
  • Worked effectively with cultural, economically, and educationally diverse population
  • Forwarded calls to management if outstanding issue required immediate resolution.

Medical Coding Analyst

WellMed Medical Management - United Health Group
Winter Park, FL
06.2017 - 07.2018
  • Coded medical claims to obtain reimbursement from various insurance companies and governmental health programs.
  • Applied coding rules established by American Medical Association and Centers for Medicare and Medicaid Services for assignment of procedural codes.
  • Maintained high accuracy rate on daily production of completed reviews.

Education

Associate of Applied Science - Health Information Technology

Plaza College
Forest Hills, NY
06.2015

Some College (No Degree) - Medical Assisting

Valencia College
Orlando, FL

Skills

  • Transaction Processing
  • Multitasking and Prioritization
  • Courteous with Strong Service Mindset
  • De-escalation Techniques
  • Issue and Complaint Resolution
  • Product Recommendations
  • Regulatory Compliance

Certification

  • Register Behavior Technician (RBT) Training - 2023
  • Project Management, gener8tor Skills Central Florida Program - 2023

Timeline

Inbound Collector

Cognizant Technologies Solutions
01.2021 - Current

Benefits Verification Specialist

Amerisource Bergen -Lash Group
11.2020 - 12.2020

Prior Authorization Specialist

CMT Solutions
03.2020 - 10.2020

Medical Biller

MH Geriatrics
10.2018 - 09.2020

Enrollment Representative/Intake

BioPlus
07.2018 - 10.2018

Medical Coding Analyst

WellMed Medical Management - United Health Group
06.2017 - 07.2018

Associate of Applied Science - Health Information Technology

Plaza College

Some College (No Degree) - Medical Assisting

Valencia College

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Chanelle DeVeaux