Chanelle Mills
Cypress,US
Summary
Results-driven leader leveraging 15+ years of experience in opening new stores, nurturing high-potential individuals, and surpassing sales targets within allocated budgets. Recognized for creating a customer-centric shopping environment and fostering employee engagement to drive revenue growth and ensure retention of exceptional talent.
Overview
12
12
years of professional experience
Work History
Store Manager
Nordstrom Rack
Austin, TX
06.2022 - Current
- Managing the top sales volume location in Texas.
- Achieved top credit card application numbers in the region.
- Implemented sales and profitability optimization strategies.
- Achieved year-on-year sales growth by building and training a service-oriented team.
- Reduced shrinkage by implementing operational excellence, staffing, and education.
- Enhanced work flow productivity through effective talent acquisition, management, and development.
Store Manager
Nordstrom Rack
Houston, TX
08.2019 - 06.2022
- Managed the district's #5 sales volume location.
- Enhanced sales performance by implementing daily routines, prioritizing customer satisfaction, and cultivating a forward-thinking mindset for achieving success.
- Achieved the highest retention rate in the market, leading to exceptional employee feedback and consistent staffing.
- Facilitated the growth of individuals by promoting them to more challenging assignments and leadership responsibilities
- Implemented 'in-store fulfillment' and customer BOPUS strategies, securing top spot as preferred pick-up location in south Texas.
Store Manager
Nordstrom Rack
Woodbury, MN
01.2017 - 08.2019
- Opened a new location in Woodbury, MN, establishing a strong presence in the emerging border market between Minnesota and Wisconsin.
- Successfully hired for all positions, such as managers, assistant managers, administrator, and associates.
- Exceeded sales plan yearly by focusing on successful hiring in a hard-to-hire area, prioritizing customer retention, and fostering an environment that encouraged employee excellence.
- Facilitated growth and advancement of employees by overseeing promotions from associate to leadership positions, assistant manager to management roles, and manager to store management assignment.
Department Manager
Nordstrom
Various, US
06.2012 - 12.2016
- Managed multiple departments at Nordstrom and Nordstrom Racks across Texas, Illinois, and California.
- Consistently recognized on a quarterly basis for exceptional performance in store and region.
- Promoted over 20 individuals into leadership positions or larger projects. Achieved significant growth by identifying and developing talent within the organization. Assisted employees in advancing their careers and achieving professional success.
- Received 'Top Talent Developer' accolade in the SW Region.
- Managed Nordstrom's largest women's coats department, boosting YOY sales for the entire women's section.
- Contributed to the growth of department sales by helping achieve a transition from one top 10 salesperson in store to five top 10 salespersons all within our team.
- Consistently achieved full bonus potential by exceeding sales plan every quarter.
Education
Bachelor of Arts -
UCLA
Los Angeles, CA01.2009
High School -
Skyline High School
Dallas, TX01.2005
Skills
- Leadership Development
- Drives Results
- Profitable management
- Skillful merchant
- Business Strategist
- Customer focused
- Team Development
- Recruiting and Hiring
Timeline
Store Manager
Nordstrom Rack
06.2022 - Current
Store Manager
Nordstrom Rack
08.2019 - 06.2022
Store Manager
Nordstrom Rack
01.2017 - 08.2019
Department Manager
Nordstrom
06.2012 - 12.2016
Bachelor of Arts -
UCLA
High School -
Skyline High School
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