Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Chanelle Rivera

Chanelle Rivera

Hayward,CA

Summary

Dynamic operations manager with extensive experience in cosmetics and luxury cosmetics, excelling in staff training and inventory management. Proven track record in enhancing operational efficiency and driving sales through strategic merchandising. Adept at resolving customer issues with effective communication, fostering strong relationships, and optimizing team performance to achieve business goals.

Overview

19
19
years of professional experience

Work History

Assistant Store Manager

Sephora
San Leandro, CA
06.2025 - Current
  • Assisted store manager in daily operations and team management.
  • Trained and mentored staff on customer service techniques and product knowledge.
  • Implemented sales strategies to drive product promotions and engagement.
  • Managed scheduling and staffing to optimize store performance.
  • Facilitated staff meetings to communicate company goals and updates.
  • Resolved customer inquiries and complaints with effective communication skills.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Self-employed

Notary Public
Hayward, CA
03.2024 - Current
  • Maintained accurate records of notarized documents and transactions.
  • Administered notarizations for various legal documents and agreements.
  • Verified identities of signers and ensured compliance with legal requirements.

Operations Manager (Guest Services Manager)

Ulta Beauty Salon, Cosmetics and Fragrance
Foster City, CA
02.2017 - 03.2024
  • Trained staff on customer service best practices and product knowledge.
  • Coordinated scheduling for salon services and employee shifts.
  • Implemented operational procedures to enhance efficiency and productivity.
  • Oversaw inventory management and stock replenishment processes.
  • Ensured compliance with health and safety regulations in the workplace.
  • Collaborated with marketing team on promotional events and product launches.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.

Lead Technical Services Representative (Manager)

T-Mobile/MetroPCS
Fremont, CA
04.2011 - 09.2016
  • Assisted customers with device troubleshooting and service issues.
  • Educated customers on plans and promotions available.
  • Processed customer transactions and account changes efficiently.
  • Handled escalated customer inquiries with professionalism and care.
  • Managed incoming calls from customers seeking assistance with their orders or other services.
  • Updated accounts with recent information and processed customer payments.

Sales Associate/Customer Service Representative

Crate & Barrel
San Francisco, CA
06.2006 - 05.2011
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Provided logistics between warehouse, store and customer.

Education

Certificate - Liberal And Creative Arts

San Francisco State University
San Francisco, CA
06-2009

Skills

  • Inventory management
  • Cash handling
  • Staff training
  • Customer relationship management
  • Operational efficiency
  • Staff scheduling
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Time management
  • Process improvement
  • Strategic merchandising
  • Operations oversight
  • POS systems operations
  • Visual merchandising

Languages

Spanish
Limited

Timeline

Assistant Store Manager

Sephora
06.2025 - Current

Self-employed

Notary Public
03.2024 - Current

Operations Manager (Guest Services Manager)

Ulta Beauty Salon, Cosmetics and Fragrance
02.2017 - 03.2024

Lead Technical Services Representative (Manager)

T-Mobile/MetroPCS
04.2011 - 09.2016

Sales Associate/Customer Service Representative

Crate & Barrel
06.2006 - 05.2011

Certificate - Liberal And Creative Arts

San Francisco State University