Chanelle Wiggins-Burns
Houston,TX
Summary
Dedicated PCA with a proven track record at Love and Joy Personal Care Home, excelling in emotional support and behavioral management. Leveraged expertise in housekeeping and customer service to enhance patient and guest experiences, achieving a significant increase in satisfaction. Skilled in dementia care and problem-solving, consistently fostering a safe and positive environment.
Overview
10
10
years of professional experience
Work History
PCA
Love and Joy Personal Care Home
08.2022 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Provided emotional support and companionship to patients, enhancing mental well-being.
- Improved patient comfort by providing compassionate and attentive care.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Housekeeper
Holly Hall Retirement Community
10.2017 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cashier
Toys"R"Us
08.2014 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
James Madison High School
Houston, TX06-2013
Skills
- Personal hygiene assistance
- Behavioral management
- Emotional support
- Dementia care
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Problem Solving
Timeline
PCA
Love and Joy Personal Care Home
08.2022 - Current
Housekeeper
Holly Hall Retirement Community
10.2017 - 08.2022
Cashier
Toys"R"Us
08.2014 - 10.2017
High School Diploma -
James Madison High School
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