CHANELLE A. SCOTT
Llano,California
Summary
Knowledgeable Case Manager experienced in coordinating care for unhoused individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Compassionate Case Manager experienced in homeless shelter environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
26
26
years of professional experience
Work History
Program Designer/Case Manager
TINY TOWN CA
07.2021 - Current
- My responsibilities as program designer is to create programs that are geared to encourage self sufficiency along with tools for positive self-esteem
- I also welcomed the participants into the program with an orientation that outlines the program participation requirements and guidelines
- My greatest achievement was assisting the clients with emergency housing, access to gainful employment, and a new sense of Purpose
- Conducts comprehensive screenings and assessments with individuals (or families) to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information, as appropriate
- Assess barriers facing the clients and develop a case plan
- Coordinate individualized planning with clients to meet short- and long-term needs
- Provide service linkages and support systems to ensure identified needs are met
- Coordinates case conferences with residents, consults with service team, monitors progress of clients on case plan, assists clients to meet the agreed upon goals
- Acts as advocate for client before judicial, community, social service, and administrative bodies
- As needed; facilitates support groups and client participation as appropriate.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Participated in professional growth programs to support special education improvement efforts.
Case Management Specialist
Crossroads Homeless Ministries
Pittsburg, CA
06.2017 - 11.2022
- Provided safety planning, crisis intervention and case management to clients.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
Case Manager
Crossroads Homeless Ministries
, CA
03.2017 - 08.2022
- Increased referral rates by providing excellent service and building meaningful relationships with clients and community.
- Participated in professional growth programs to support special education improvement efforts.
- Identified care needs of individual clients and coordinated responses based on Director's advice, financial limitations and procedural costs.
- Improved staff performance by recreating disciplinary procedures commensurate with level of infraction.
VOCATIONAL INITIATIVE Administrative Assistant/Fund Raiser
04.2007 - 05.2021
- Working with our unhoused families and individuals has been a huge part of career path
- Vocational Initiative gave me hands on experience in administration well as out in the community that we serve
- My duties included organizing and facilitating fundraising events, leadership and marketing training and submitting reports in a timely manner.
Education
Life And Health Insurance License
Quick Learning School
Concord, CA01.2018
High School Diploma -
Fontana High School
Fontana, CA1993
Skills
- Court Mandated Reporter
- Verbal and Written Communication
- Service Referrals
- Annual Case Reviews
- Case Management Tracking
- Resource Identification
- Performance Tracking
- Conflict Resolution
- Case Planning
- Records Management
- Case Needs Assessment
- Client Advocacy
- Community Outreach
- Case Conferences
- MS Office
- Telephone Etiquette
- Program Eligibility
Timeline
Program Designer/Case Manager
TINY TOWN CA
07.2021 - Current
Case Management Specialist
Crossroads Homeless Ministries
06.2017 - 11.2022
Case Manager
Crossroads Homeless Ministries
03.2017 - 08.2022
VOCATIONAL INITIATIVE Administrative Assistant/Fund Raiser
04.2007 - 05.2021
Life And Health Insurance License
Quick Learning School
High School Diploma -
Fontana High School
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