Chanesse Vanover
Las Vegas
Summary
Seeking a position, with long term opportunities, where I can utilize my extensive sales and customer service experience to further my professional development.- Authorized to work in the US for any employer
Overview
18
18
years of professional experience
1
1
Certification
Work History
Home Health Aide
Sonder Healthcare Inc
07.2024 - 01.2026
- Provide personal care including: baths, back rubs, oral hygiene, shampoos, changing bed linen, assisting patients with dressing and undressing
- Skin care to prevent breakdown, assisting the patient with toileting activities
- Keeping patient’s living area clean and orderly, as appropriate, planning and preparing nutritious meals
- Assisting in feeding the patient, if necessary, taking and recording oral, rectal and axillary temperatures, pulse, respiration and blood pressure when ordered
- Assisting in ambulation and exercise according to the plan of care, performing range of motion and other simple procedures as an extensional therapy service as ordered
- Assisting patient in the self-administration of medication, doing patient’s laundry, as appropriate, meeting safety needs of patients and using equipment safely and properly
CSR - Customer Service Representative
Southwest Airlines
11.2023 - 04.2024
- Assisting with bookings and reservations
- Processing boarding passes
- Managing check-ins
- Printing tickets
- Handling purchases
- Answering customer questions
- Resolving issues with delayed or canceled flights
- Helping with lost or damaged luggage
- Guiding passengers to the appropriate terminals, gates, and facilities
Hospice Aide
Anchor Health Hospice
06.2023 - 10.2023
- Provide personal care including: baths, back rubs, oral hygiene, shampoos, changing bed linen, assisting patients with dressing and undressing
- Skin care to prevent breakdown, assisting the patient with toileting activities
- Keeping patient’s living area clean and orderly, as appropriate, planning and preparing nutritious meals
- Assisting in feeding the patient, if necessary, taking and recording oral, rectal and axillary temperatures, pulse, respiration and blood pressure when ordered
- Assisting in ambulation and exercise according to the plan of care, performing range of motion and other simple procedures as an extensional therapy service as ordered
- Assisting patient in the self-administration of medication, doing patient’s laundry, as appropriate, meeting safety needs of patients and using equipment safely and properly
Home Health Aide/Hospice
Suncrest Hospice
11.2022 - 05.2023
- Responsibilities of the home health aide/ hospice aide include:
- Providing personal care including: baths, back rubs, oral hygiene, shampoos, changing bed linen, assisting patients with dressing and undressing
- Skin care to prevent breakdown, assisting the patient with toileting activities
- Keeping patient’s living area clean and orderly, as appropriate, planning and preparing nutritious meals
- Assisting in feeding the patient, if necessary, taking and recording oral, rectal and axillary temperatures, pulse, respiration and blood pressure when ordered
- Assisting in ambulation and exercise according to the plan of care, performing range of motion and other simple procedures as an extensional therapy service as ordered
- Assisting patient in the self-administration of medication, doing patient’s laundry, as appropriate, meeting safety needs of patients and using equipment safely and properly (foot stools, side rails, etc.), reporting on patient’s condition and significant changes to the assigned nurse, adhering to the Organization’s documentation and care procedures and standards of personal and
Medication Technician
Aegis of Carmichael
02.2018 - 08.2022
- Take the medical history from the patient and family
- Assist nurses in providing medications according to physician orders
- Monitor patients reactions to medications and report any changes
- Lift patients for transport
- Monitor Vitals
- Reorder of monthly medications
Caregiver for Elderly
Fair oaks estates
05.2017 - 02.2018
- Assisting with personal care: bathing and grooming, dressing, toileting
- Basic food preparation: preparing meals, housekeeping, laundry
- Mobility assistance: help with getting in and out of a wheelchair, car or shower
- Personal supervision: providing constant companionship and general supervision
- Following a care plan and noticing any changes in the individual’s health, recording and reporting any differences
Customer Service Representative
ADVANCE AMERICA CASH ADVANCE CENTERS
05.2016 - 02.2017
- Actively assist in meeting the center’s performance metrics as defined by management
- Understand, recommend, and sell financial products and services to customers
- Manage customer concerns, and actively participate in customer transactions
- Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Customer Service Agent
ACT Advance Call Center Technologies
01.2016 - 04.2016
- Politely answer inbound calls and respond to customer inquiries in a timely manner
- Generate customer interest in the company’s products or services
- Provide personalized customer service by responding to the needs of customers
- Document and report on customer feedback to improve the customer experience
- Manage and update customer databases with notes for each customer
Cashier
Walmart
04.2013 - 12.2015
- Operate cash register
- Redeem coupons to discount purchases
- Provide change on items sold to cash customers
- Count cash received at the start and end of work shift in order to balance cash drawer
- Comply with all procedures and policies lay down by the store management.
- Ensure clean and safe working environment and report to superior any challenge unable to handle in the course of work
- Operate authorization systems for credit card and record the number on driver’s license to verify credit acceptance
Assistant Manager
El Pollo Loco
07.2008 - 03.2012
- Supervising assigned shifts
- Provide supervision to crew members in the absence of the General Manager
- Training and developing crew members
- Completing administrative tasks financial and inventory control, schedules, logging maintenance
- Creating and ensuring exceptional guest experiences
- Ensuring compliance with all security, food safety, quality, and cleanliness standards
- Maintaining cost controls and contributing to the sales/profit goals
Education
High school or equivalent - undefined
Stone coast academy
General educational development - Registered Nursing
Sierra College
Rocklin, CASkills
- Microsoft Excel
- Laundry
- Vital signs
- Cash register
- Customer service
- Medication Administration
- Front desk
- Banking
- Patient Care
- Microsoft Office
- Nursing
- Time management
- CPR and AED (3 years)
- Hospice care
- Google Docs
- English
- Typing
- Vital Signs
- Financial services
- Home Care
- Senior Care
- Sales
- Communication skills
- Hospital experience
- Computer Skills (10 years)
- QuickBooks
- Alzheimer's Care
- Cash handling
Certification
- Certified Home Health Aide
- Certified Medication Aide
- CNA
- Certified Nursing Assistant (CNA) May 2022
- Grooming and bathing patients with low mobility
- Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
- Helping patients eat and take medications
- Making sure they have regular meals and proper medication dosages
- Monitoring vitals and patient behavior and reporting them to the nursing and medical staff
- Assisting patients with mobility needs, transferring them from wheelchair to bed
- Turning or adjusting patients in bed to prevent bedsores or other discomfort
- Exercising patients by helping them walk
- Certified Medication Technician
Additional Information
- Ability to contribute my knowledge acquired to a many challenging customer service situations, to effectively problem solve
- Effective communication skills, and a keen ability to pay close attention to detail
- Knowledge of how to distinguish between when to lead, and when to following precise instructions
- Excellent ability to work well under pressure and multi-task in fast paced environment
- Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook Express
- Skills in handling and counting cash.
- Fluently speaks English and partially bilingual in Spanish.
Timeline
Home Health Aide
Sonder Healthcare Inc
07.2024 - 01.2026
CSR - Customer Service Representative
Southwest Airlines
11.2023 - 04.2024
Hospice Aide
Anchor Health Hospice
06.2023 - 10.2023
Home Health Aide/Hospice
Suncrest Hospice
11.2022 - 05.2023
Medication Technician
Aegis of Carmichael
02.2018 - 08.2022
Caregiver for Elderly
Fair oaks estates
05.2017 - 02.2018
Customer Service Representative
ADVANCE AMERICA CASH ADVANCE CENTERS
05.2016 - 02.2017
Customer Service Agent
ACT Advance Call Center Technologies
01.2016 - 04.2016
Cashier
Walmart
04.2013 - 12.2015
Assistant Manager
El Pollo Loco
07.2008 - 03.2012
High school or equivalent - undefined
Stone coast academy
General educational development - Registered Nursing
Sierra College