Chanetra Scott
Montgomery,AL
Summary
Experienced customer service and hospitality professional with over 10!years of success in improving customer satisfaction and operational efficiency in fast-paced environments. Proficient in data entry, sales techniques, and inventory management, with a talent for resolving service issues through collaboration. Committed to leveraging skills in customer support and project management to deliver exceptional service and create memorable guest interactions.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Principle Choice Solutions
Montgomery, AL, United States
09.2022 - 01.2025
- Assisted veterans with non-VA medical claims, ensuring accurate submissions and timely processing.
- Conducted outbound calls to verify billing details, enhancing claim approval rates.
- Utilized communication skills to resolve discrepancies, improving customer satisfaction.
- Collaborated with healthcare providers to confirm information, reducing claim processing time.
- Demonstrated attention to detail in claim handling, achieving consistent positive feedback.
- COVID-19 happened and we were sent home later that year around July.
Server
BB Kings
Montgomery, AL, United States
10.2022 - 06.2025
- Efficiently manage drink and food orders, enhancing customer satisfaction.
- Maintain cleanliness and stock levels, ensuring smooth operations.
- Assist in food preparation, contributing to team efficiency.
- Process payments accurately, improving transaction speed.
- Collaborate with team to solve service challenges, boosting guest experience.
Server
Buffalo Wild Wings
Montgomery, AL, United States
01.2020 - 08.2022
- Efficiently served food and drinks, enhancing customer satisfaction and ensuring prompt service.
- Processed payments accurately, contributing to smooth financial operations and customer trust.
- Maintained cleanliness, ensuring a welcoming environment and meeting health standards.
- Resolved customer issues swiftly, fostering a positive dining experience and repeat patronage.
Customer Service Representative
Sykes
Montgomery, AL, United States
03.2019 - 08.2019
- Handled inbound and outbound calls to assist consumers with banking needs.
- Helped with card replacement , electronic transfers, closing accounts, and overdraft fees.
- Made outbound calls to other fungicidal ingredients to open accounts.
Customer Service Representative
ASK
Montgomery, AL, United States
04.2017 - 03.2019
- Utilized mapping tools to accurately locate customers, ensuring timely support.
- Dispatching tow trucks and emergency vehicles to consumers set location.
Medical Assistant
Montgomery Area Mental Health Authority
Montgomery, AL
06.2016 - 02.2019
- Assisted with medication administration
- Cooked fill course meals for 16 or more mental health patients at a time.
- Held group therapy for basic living skills with patients.
- Monitored 16 or more mental health patients while charting their day by day activity.
Education
Associates - undefined
Fortis College
Montgomery, AL07.2017
GED - undefined
H Councill Trenholm State Community College
Montgomery, AL12.2011
Skills
- Data Entry
- Sales Techniques
- Inventory Management
- Customer Support
- Billing Verification
- Technical Support
Timeline
Server
BB Kings
10.2022 - 06.2025
Customer Service Representative
Principle Choice Solutions
09.2022 - 01.2025
Server
Buffalo Wild Wings
01.2020 - 08.2022
Customer Service Representative
Sykes
03.2019 - 08.2019
Customer Service Representative
ASK
04.2017 - 03.2019
Medical Assistant
Montgomery Area Mental Health Authority
06.2016 - 02.2019
Associates - undefined
Fortis College
GED - undefined
H Councill Trenholm State Community College