Chanette Staton
St. Clair Shores,MI
Summary
Enthusiastic and engaging individual with a passion for hands-on learning methodologies. Possessing a diverse background and extensive travel experience, bringing a global perspective to work. Well-versed in the intricacies of the English language as a native English speaker from the United States. Additionally, I hold a certification in TEFL/TESOL training, completing over 40 hours of comprehensive coursework.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Policy Owner Services -Manual Calculation Specialist
Jackson National Life Insurance Company
10.2013 - 10.2023
- Responsible for handling non system supported In-force Life manual policy Illustrations or statements for policies that require special handling
- Research and resolve complex policy issues
- Analyze Data and contribute solutions for improvements
Call Center- Customer Service Advocate
Jackson National Life Insurance Company
08.2008 - 10.2013
- Create hypothetical scenarios in regards to Life Insurance and Annuity claims
- Assist in the process of converting Term Life Insurance policies into permanent insurance policies
- Run projected schedules of Life Insurance premiums in the future
Substitute Teacher
Lansing School District
04.2008 - 05.2008
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Enforced school and class rules to maintain order in classroom.
- Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Education
120 Hour TEFL/TESOL Certification -
Global Language Training
Online12-2024
40 Hour TEFL/TESOL Certification -
Global Language Learning
Online11-2024
B.A. - Political Science
Michigan State University
East Lansing, Michigan05.2008
Skills
- Speaking Practice
- Vocabulary building
- Student Engagement
- Relationship Building
- ESL teaching methods
- Grammar knowledge
- Certified ESL Instructor
- Proficient at developing rapport
- Language proficiency
- FLUENT IN English
- Adaptability and Flexibility
- Effective Communication
Honors and community
Public Relations Student Society of America, Michigan Club (Treasurer), Mentorship Program, Political Science Club.
References
Available upon request.
Professional Attributes
- Well-organized and efficient
- Quickly learn procedures and methods
- Effective communication skills, both written and verbal
- Dependable - can work without supervision
- Committed to assisting others
Certification
- Teaching English as a Foreign Language (TEFL) Certification
Timeline
Policy Owner Services -Manual Calculation Specialist
Jackson National Life Insurance Company
10.2013 - 10.2023
Call Center- Customer Service Advocate
Jackson National Life Insurance Company
08.2008 - 10.2013
Substitute Teacher
Lansing School District
04.2008 - 05.2008
B.A. - Political Science
Michigan State University
- Teaching English as a Foreign Language (TEFL) Certification
120 Hour TEFL/TESOL Certification -
Global Language Training
40 Hour TEFL/TESOL Certification -
Global Language Learning
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