Chaney Gaines

• Monitored premises to ensure a safe and secure environment for employees, visitors, and property.
• Greeted and assisted guests, providing clear information, directions, and support as needed.
• Responded promptly to incidents, emergencies, and alarms, following established safety protocols.
• Documented daily activities, incidents, and observations through detailed written reports.

Operated heavy-duty flatbed wreckers with precision while adhering to strict safety standards.

Provided emergency roadside assistance for disabled vehicles, such as tire changes, jump-starts, and fuel delivery.

Delivered excellent customer service when interacting with customers both on-site and over the phone.

Utilized strong problem-solving skills to determine the best course of action for each unique situation.

• Worked closely with airline staff to ensure full compliance with airport and TSA safety regulations.
• Enforced airport policies and procedures in a professional and consistent manner.
• Delivered excellent customer service by assisting travelers, answering questions, and providing clear directions.
• Monitored passenger flow through screening checkpoints to support orderly, efficient processing and maintain safety standards.

• Monitored transit property to identify suspicious activity, safety hazards, and potential security threats.
• Investigated passenger complaints involving harassment or inappropriate behavior, ensuring safe and respectful transit use.
• Issued warnings or citations for violations of transit policies, safety rules, or conduct regulations.
• Assisted with crowd control during peak travel times, special events, and high-traffic situations within stations and facilities.

• Supported passengers in navigating the transit system by providing a welcoming, visible presence and reliable assistance.
• Connected riders to essential resources, including directions, fare payment guidance, and information about services offered through homeless outreach teams.
• Reported maintenance, cleanliness, or safety concerns—such as broken escalators, spills, or security incidents—to ensure quick response and resolution.

• Operated physical inspection tools, X-ray machines, and other electronic screening equipment to detect prohibited or dangerous items.
• Guarded and patrolled physical property, monitoring system alerts and ensuring secure operations in high-risk areas.
• Oversaw and oriented personnel working in restricted zones, maintaining strict adherence to safety and security protocols.
• Ensured no explosive materials or hazardous items passed through screening checkpoints, prioritizing the safety of passengers, staff, and facilities.

• Assessed and understood daily workload requirements to ensure tasks were completed efficiently and on schedule.
• Worked cooperatively with team members when two loaders were assigned to the same truck, maintaining smooth workflow and communication.
• Loaded and unloaded trucks using power equipment, including pallet jacks and forklifts, while following safety guidelines.

• Unloaded incoming shipments, inspected merchandise for damage, and verified contents against invoices or order forms.
• Stored products in designated warehouse locations according to item type, size, and temperature requirements.
• Managed inventory levels by performing regular counts and updating the warehouse management system accurately.

• Authorized entry by reviewing identification and entrance documents, granting or denying access based on established protocols.
• Reported suspicious activities or individuals to law enforcement and security supervisors for prompt response.
• Protected facility property and guests by conducting regular patrols and monitoring surveillance camera feeds.
• Oversaw daily security operations, including monitoring buildings, grounds, and work sites to ensure a safe environment.