Remi Jones
Vancouver
Summary
Demonstrated knowledge of customer relations and employee training. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
Vancouver
05.2025 - Current
- Trained new baristas in beverage preparation and customer service standards.
- Mentored team members to improve efficiency and teamwork in daily operations.
- Maintained calm demeanor during high-volume periods and special events.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
Custodian
ABM Industries
Vancouver
08.2024 - 11.2024
- Maintained cleanliness in assigned areas using appropriate cleaning techniques.
- Operated cleaning equipment such as floor buffers and vacuum cleaners effectively.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Serviced, cleaned and restocked restrooms.
- Kept business entrances clean, tidy and professional in appearance.
- Disposed of waste and recyclables following company guidelines and safety protocols.
Barista
Starbucks
Vancouver
05.2022 - 08.2024
- Managed cash register transactions accurately, ensuring smooth payment processes.
- Maintained a clean workspace per all safety standards and regulations
- Prepare various hot and iced coffees, following detailed specifications
- Greet customers and recommend drink options based on their stated preferences and dietary needs
- Prepared complex coffee orders in a fast-paced environment
- Performed routine cleaning tasks and sanitized espresso machine parts, per company and state food hygiene standards
- Provided exceptional customer service by engaging with customers and addressing inquiries.
- Assisted in training new baristas on beverage preparation and customer service standards.
Education
GED -
Jones family academy
Vancouver, WashingtonSkills
- Product description
- Customer connection
- Attention to detail
- Analytical thinking
- Beverage preparation
References
- Brandon Simon, Former Manager, (360) 433-7984, 09/01/21, 09/01/23
- Megan Nussbaum, Former Manager, (608) 338-6738, 05/01/22, 06/01/23
- Abriana Labelle, Character Reference, (360) 936-0618
Timeline
Barista Trainer
Starbucks
05.2025 - Current
Custodian
ABM Industries
08.2024 - 11.2024
Barista
Starbucks
05.2022 - 08.2024
GED -
Jones family academy