Hardworking Restaurant Associate with history of delivering high-quality customer service in fast-paced settings. Deep knowledge of products, including ingredients and allergens. Friendly with strong communication and interpersonal skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager/Bakery Team Lead
Little Market on Portage Bay
Seattle, WA
06.2024 - 06.2024
Coached, mentored and trained team members in order to improve their job performance.
Developed and implemented strategies to increase customer satisfaction and loyalty.
Provided leadership during times of organizational change or crisis situations.
Led a team of 6-12 employees, ensuring high productivity and excellent customer service.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Implemented process improvements, resultingin an increase in operational efficiency.
Assigned tasks to associates to fit skill levels and maximize team performance.
Oversaw daily operations, maintaining efficiency and quality standards.
Owner/Operator
Glo's Cafe
Seattle, WA
03.2001 - 10.2016
Trained new cooks on proper techniques for preparing dishes according to recipes.
Resolved conflicts between employees in a timely manner while enforcing established policies.
Oversaw food preparation processes to ensure that orders were completed accurately and efficiently.
Supervised staff in daily kitchen duties, including prepping ingredients, cooking meals, and cleaning up after service.
Managed inventory levels and placed orders for food, beverages, and supplies.
Directed and coordinated the daily operations of the restaurant floor.