Chania Scott
Richfield ,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Member Service Representative III
Navy Federal Credit Union
Henderson , NV
03.2025 - 08.2026
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Guided new team members through training programs on customer service practices.
- Processed transactions accurately using customer management software and systems.
- Educated members on product features and benefits to enhance user experience.
- Resolved member issues through effective communication and problem-solving techniques.
Lead Teller Supervisor / Banker
Nevada State Bank
Las Vegas, USA
11.2020 - 02.2025
- Conducted precise, high-volume cash counts and ensured compliance with security protocols.
- Identified suspicious activity and escalated concerns to management/security.
- Resolved escalated customer issues while maintaining a safe environment.
- Verified identities and documentation for secure transactions.
- Trained staff on safety procedures and risk awareness.
Floating Teller
Zions First National Bank
Las Vegas, USA
03.2020 - 06.2020
- Assisted customers with account inquiries and provided detailed product information.
- Processed customer transactions accurately and efficiently at a leading financial institution.
- Maintained cash drawer accuracy and balanced transactions at the end of each shift.
- Educated customers on banking services to enhance their financial literacy and engagement.
Supervisor
Starbucks
Las Vegas, USA
08.2019 - 06.2020
- Supervised daily operations and ensured smooth workflow for team members.
- Trained new employees on customer service standards and company policies.
- Managed inventory levels and coordinated stock replenishment activities.
- Conducted regular quality checks on food and beverage preparation processes.
Brand Ambassador
BallerTV Inc.
05.2018 - 06.2019
- Assisted with event safety and monitored large crowds.
- Reported irregularities and maintained situational awareness.
- Supported safe attendee flow in crowded event settings.
Education
High School Diploma -
Snow College University
Richfield, UT05-2019
Skills
- Cash handling
- Conflict Resolution & De-escalation
- Transaction processing
- Account management
- Product education
- Compliance assurance
- Customer relationship management
- Risk assessment
- Inventory management
Certification
• PILB Certification, Nevada Security License
• Notary Public, 06/28/27
• NMLS License
• Notary Public, 06/28/27
• NMLS License
Core Security Skills
- Surveillance & Monitoring
- Access Control & Visitor Management
- Incident Reporting & Documentation
- Conflict Resolution & De-escalation
- Risk Identification & Loss Prevention
- Emergency Response Support
- High-Volume Cash Handling Security
- Policy Enforcement & Compliance
- Customer Safety & Service
- Team Leadership
Personal Information
- Willing To Relocate: 1
- Authorized To Work: U.S.
Timeline
Member Service Representative III
Navy Federal Credit Union
03.2025 - 08.2026
Lead Teller Supervisor / Banker
Nevada State Bank
11.2020 - 02.2025
Floating Teller
Zions First National Bank
03.2020 - 06.2020
Supervisor
Starbucks
08.2019 - 06.2020
Brand Ambassador
BallerTV Inc.
05.2018 - 06.2019
High School Diploma -
Snow College University