Chanica Francois
Apopka,FL
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for a strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Walgreens
Chicago Heights
08.2024 - 03.2026
- Resolved customer inquiries swiftly, enhancing overall satisfaction rates.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Cruise Specialist
Norwegian Cruise Line
Chicago Heights
06.2018 - 08.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Sears Home Improvement
Chicago Heights
05.2012 - 07.2014
- Documented customer interactions meticulously in CRM system for accurate record-keeping and follow-up.
- Actively listened to customers, handled concerns quickly and escalated major issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Education
High School Diploma -
Westside Tech
Chicago, IL10.2016
Skills
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Call center operations
- Product knowledge
- Customer relationship management (CRM)
Languages
French
Professional Working
Timeline
Customer Service Representative
Walgreens
08.2024 - 03.2026
Cruise Specialist
Norwegian Cruise Line
06.2018 - 08.2025
Customer Service Representative
Sears Home Improvement
05.2012 - 07.2014
High School Diploma -
Westside Tech