Chanier Henri Valdez
Miami,FL
Summary
Proactive and goal-oriented professional with strong time management and problem-solving abilities. Recognized for reliability, adaptability, and quick skill acquisition. Committed to driving team success and making valuable contributions to organizational growth. Confident in self growth in all field of study. Always committed in improving self and learning new skill and currently In search of a new career path.
Overview
11
11
years of professional experience
Work History
Claims Representative
Sedgwick
08.2024 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures. Informs claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.
- Makes claim determinations to approve non-complex claims or makes a recommendation to team lead to deny claims based on the FMLA, state, and/or client requirements.
Call Center Health Representative
Nations Benefit (Contracted)
06.2024 - 08.2024
- Trained in assisting Elderly Customers with Ordering and shipping healthcare goods
- Contact Customers informing them of the benefit balance, card status and health insurance plans
- Worked and Represented as Multiple Health Care Providers, Aetna, United Healthcare, Florida Blue and Etc
- Explained medical care options to help families make informed healthcare decisions.
- Advised and educated patients regarding diet, hygiene and effective disease prevention methods.
Technician 3, Call Center Enterprise Representative
Comcast
06.2019 - 03.2024
- Trained as a Billing Specialist and promoted internally at my time with comcast
- Adjust, verify, credit billing for customers accurately
- Correct and match rate codes to comcast market standards for small, medium, enterprise size businesses
- Assumes ownership/troubleshooting for any tier 1 customer care issues
- Completes follow up and customer call backs as needed
- Verifies network outages and escalates to appropriate fix agents to ensure timely resolution
- Uses multiple software systems, investigative, triage, troubleshooting knowledge and applications to ensure customer service orders and repair tickets are completed accurately and on-time
- Effectively analyzes situations to gain understanding and make sound, timely decisions that factor in costs, risks, and impact to employee and customer experience
- Trained in small, medium, large businesses billing and technical support including schools and hotels
- Communicate with customers in a professional manner via telephone/email under the quality assurance of comcast and record and documents resolution of customer needs
Senior IT/Media Technician
Albizu University (Miami Campus)
02.2016 - 02.2019
- Experienced with Track-IT ticketing system
- Provide IT Assistance to over 100+ employees and students on campus
- Solved PC hardware and software technical issues
- Set-up media events for audience of 50-100 people or via YouTube, Facebook, Instagram, and Twitter
- Set-up weekly meetings between Miami and Puerto Rico using GoToMeeting, Skype, Polycom, Blackboard Collaborate, and Panopto
- Lead and train new help desk Technicians onsite
- Experienced with Microsoft Suite
Sales Associate
Macys
02.2014 - 03.2016
- Provided Assistance to 50-100 customers on an average daily base in presenting selections and finalizing sales in the work environment
- Handled 15-30 incoming calls averagely in a daily base for a variety of sales, customer service, and returns issues for customers
- Experienced in operating a Cash Register
Help Desk Technician (Internship)
Miami Dade College Inter-American
08.2015 - 01.2016
- Assigned 20-30 troubleshooting tickets from different providers’ weekly
- Experienced with the MDC Kaseya Ticketing System
- Provided Tech supported to 50-100 mdc employees via phone, email, and in person weekly
- Reimaged, updated and configured software based on MDC standards on 4-5 different computers or laptops weekly
- Solve minor and intermediate work-stations issues on a daily basis
Education
Associate of Science - Computer Information Systems
Miami-Dade Community College (North Campus)
Miami, FL11.2024
Skills
- Classroom design
- Computer Management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong Writing Communication Skills
- Ability to work in a fast-paced environment
- Ability to work independently
- Strong customer service skills
- Leadership
- Project management
- Interactive communication skills
- Equipment Repair
- Data entry proficiency
- Communication skills
- Training and mentoring
- Tech-Savvy
- Machinery calibration
- Workforce management
- Disciplinary techniques
- Staff management
- Quality assurance
Timeline
Claims Representative
Sedgwick
08.2024 - Current
Call Center Health Representative
Nations Benefit (Contracted)
06.2024 - 08.2024
Technician 3, Call Center Enterprise Representative
Comcast
06.2019 - 03.2024
Senior IT/Media Technician
Albizu University (Miami Campus)
02.2016 - 02.2019
Help Desk Technician (Internship)
Miami Dade College Inter-American
08.2015 - 01.2016
Sales Associate
Macys
02.2014 - 03.2016
Associate of Science - Computer Information Systems
Miami-Dade Community College (North Campus)
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