Chanika Hill
Fort Lauderdale
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
9
9
years of professional experience
2001
2001
years of post-secondary education
Work History
Activities Assistant
Manor Pines
Oakland Park
12.2023 - 02.2025
- Documented progress notes regarding participant's involvement in recreational programming.
- Provided one-on-one assistance with activities for those who needed it.
- Facilitated group activities such as bingo, arts and crafts, cooking classes.
- Maintained records of all activity participation.
- Provided emotional support to both clients and family members during difficult times.
- Maintained inventory of supplies related to recreational programming.
- Organized and implemented activities to meet the individual needs of each resident.
- Ensured that all participants were aware of potential risks associated with certain activities.
- Assisted in the development of activity plans for residents on a weekly basis.
General Manager
Miami Subs
Fort Lauderdale
09.2021 - 12.2023
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Oversaw product development initiatives from concept through completion stages.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Designed sales and service strategies to improve revenue and retention.
Cafeteria Manager
Broward County Schools
Fort Lauderdale
03.2016 - 08.2021
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
- Resolved customer complaints promptly to maintain a positive relationship with patrons.
- Developed and implemented policies to ensure cost-effective operation of cafeteria.
- Organized special events such as lunchtime buffets or holiday meals for customers.
- Ensured compliance with health codes and regulations in the cafeteria kitchen.
- Analyzed reports regarding sales volume, profitability and other metrics to make informed decisions about changes or improvements needed within the cafeteria.
- Prepared weekly budget reports detailing revenue projections versus actual expenses incurred by the department.
- Trained and supervised cafeteria staff on proper food handling techniques, safety procedures and customer service standards.
Education
Plantation High
Plantation, FLSkills
- Activity planning
- Recreational programming
- Participant documentation
- Risk assessment
- Budget management
- Customer service
- Customer relations
- Consistently meet goals
- Cash handling
- Point of sale operation
- Inventory management
- Time management
Timeline
Activities Assistant
Manor Pines
12.2023 - 02.2025
General Manager
Miami Subs
09.2021 - 12.2023
Cafeteria Manager
Broward County Schools
03.2016 - 08.2021
Plantation High