Chaniqua Riley
Katy,TX
Summary
My Name is Chaniqua Riley i Enrolled at Paul Mitchell the school I Graduated High school 2015 and I attended Blinn / lone star college for two and a half years with mastering my associates degree my goal is to continue my degree as well as becoming a professional hairstylist. Industrious collections specialist eager to leverage several years of professional experience to new role. Excellent communicator and closer with solid record of success and strong knowledge the field. Results-driven Collection Specialist known for productivity and efficiency in completing tasks. Specialize in negotiation, account reconciliation, and regulatory compliance, skills which are leveraged to reduce delinquencies and improve recovery rates. Excel in communication, problem-solving, and empathy, soft skills that ensure positive interactions with clients while effectively managing debt collection processes.
Overview
9
9
years of professional experience
Work History
Remote Collection Specialist
BCA
Houston, TX
06.2024 - 09.2024
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Developed solutions to resolve customer payment disputes or discrepancies.
- Maintained accurate records of all collection activities in the computer system.
- Provided timely and detailed updates on collections activity to management.
Customer Service Representative
Globe Life
Spring , TX
07.2022 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Cashier
Walmart
Katy, Texas
07.2016 - 01.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier/Runner
Whataburger
Cypress, Texas
04.2016 - 07.2016
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Housekeeper
Gazebo nursing home
Brenham, Texas
12.2015 - 03.2016
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Cashier
McDonald
Katy, Texas
08.2015 - 12.2015
- At McDonald’s my Job was to make sure I give customers great experience with purchasing there food at the cash drawer and handing out there food
Education
Paul Mitchell -
paulmitchell the school
09.2019
High School -
Cypress springs high
Cypress, Texas06.2015
Skills
- Customer service
- Self-motivated
- Business management
- Dependability
- Business Correspondence Writing
- Payment plan development
- Performance improvement tech
- Data entry proficiency
- Call center background
- Accounting Systems
Languages
Native, Beginner
References
- Charlotte, Mother, Kroger, 6710 Enchanted Crest Dr, (832) 425-3758, Charlotte760@gmail.com
- Sandra Durham, Aunt, Burger King, (281) 948-9891
Professionalskills
Expert, Advanced, Intermediate, Expert
Timeline
Remote Collection Specialist
BCA
06.2024 - 09.2024
Customer Service Representative
Globe Life
07.2022 - 05.2024
Cashier
Walmart
07.2016 - 01.2020
Cashier/Runner
Whataburger
04.2016 - 07.2016
Housekeeper
Gazebo nursing home
12.2015 - 03.2016
Cashier
McDonald
08.2015 - 12.2015
Paul Mitchell -
paulmitchell the school
High School -
Cypress springs high
Similar Profiles
Nindita TridiyaniNindita Tridiyani
Group Leader at BCAGroup Leader at BCA
Ajeng Ratna MustikaAjeng Ratna Mustika
Frontliner Banking Staff at BCAFrontliner Banking Staff at BCA
Alastair LittlewoodAlastair Littlewood
Inspector / Driver at BCA LogisticsInspector / Driver at BCA Logistics