Carrie Alexander
Columbus
Summary
Customer Service Professional seeking a challenging position within a successful organization where my work experience will contribute to the economic growth of the company.
Overview
20
20
years of professional experience
Work History
Pharmacy Customer Associate III
Anthem/Elevance Health
Midland
01.2013 - Current
- Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims
- Support Operation Experts as the backup supervisor and assist with new hire training
- Advanced Blue Card and Blue squared knowledge
- Analyze problems and provide information and solutions.
- Operates a computer image station to obtain and extract information; documents information, activities, and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handed appropriately and in a timely manner.
- Research and analyze data to address operational challenges and customer service issues.
- Provides external and internal customers with requested information.
- Receives and places follow-up telephone calls to answer customer questions that are routine in nature.
- Requires knowledge of company services, products, insurance benefits, provider contracts, and claims.
- Seeks, understands, and responds to the needs and expectations of internal and external customers.
- Analyzed operational data to identify trends and recommend solutions.
- Implemented process improvements to streamline daily operations and reduce delays.
- Collaborated with other departments to develop solutions that addressed operational issues across the organization.
Information Service Assistant
AT&T
Columbus
01.2006 - 01.2014
- Handles emergency calls, special assistant calls and supervisor calls from difficult or challenging customers.
- Accountable for continuously receiving and handling high volumes of customer calls.
- Processes credit requests, trouble reports, and revenue claims.
- Responsible for inputting referrals for database corrections or changes to ensure customer receive accurate listings.
- Handles special request regarding consumer billing, credit, and directory listings.
- Refers equipment performance and database inaccuracies to the appropriate repair services.
- Works within a national call center in close proximity to others.
- Manages multiple tasks simultaneously and efficiently.
- Performs general office duties including business telephone communication and business documentation.
- Participates in team meetings and activities.
Education
General Diploma -
Tillinghurst Adult Education
Columbus, GATimeline
Pharmacy Customer Associate III
Anthem/Elevance Health
01.2013 - Current
Information Service Assistant
AT&T
01.2006 - 01.2014
General Diploma -
Tillinghurst Adult Education