Nikki Page
Cabot,AR
Summary
Dynamic Medical Billing Representative with extensive experience at Practice Plus, adept at verifying patient eligibility and managing collections. Skilled in electronic health record software and committed to delivering exceptional customer service. Proven ability to multitask and collaborate effectively within teams, ensuring efficient operations and patient satisfaction. Skilled Pharmacy Technician with background in medical prescription assistance and customer service. Experience includes managing medication inventory, and assisting pharmacists with prescription fulfillment. Strong communication skills, knowledge of pharmacy law and ethics, ability to manage multiple tasks simultaneously. Previous roles have showcased commitment to patient care, efficiency improvement in workflow management, and fostering relationships with customers.
Overview
5
5
years of professional experience
Work History
Pharmacy Associate/Front End Customer Service Associate
Walgreens
Cabot, AR
08.2024 - Current
- Maintained clean and organized pharmacy environment, adhering to safety and sanitation protocols.
- Processed prescriptions in accordance with established procedures including receiving prescriptions, verifying accuracy of patient information, entering data into computer system, and printing labels.
- Greeted customers upon arrival in the pharmacy area providing friendly service.
- Answered patient questions and data requests.
- Prepared and delivered medication to patients in a timely manner.
- Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
- Facilitated communication between patients, pharmacists, and healthcare providers.
Follow Up Specialist
AR Care
Cabot, AR
04.2024 - 08.2024
- Prepared and sent follow-up emails to customers regarding their inquiries.
- Performed administrative functions for assigned accounts, recorded address changes and purged records.
- Maintained up-to-date records of all customer interactions in database system.
- Provided technical support when necessary to resolve customer queries.
- Ensured that all relevant documentation was completed accurately before closing cases.
- Participated in team meetings to discuss strategies for improving customer experience.
- Provided excellent customer service by responding promptly to inquiries.
HIMS CLERK
Arkansas Surgical Hospital
North Little Rock, AR
12.2023 - 03.2024
- Communicated with customers and employees to answer questions or explain information.
- Copied, sorted and filed records of office activities and business transactions.
- Verified accuracy of all paperwork prior to submission for processing.
- Answered phones in a courteous manner while providing excellent customer service.
- Scanned documents into digital formats ensuring accuracy of content.
Medical Billing Representative
Practice Plus
Little Rock, AR
06.2023 - 10.2023
- Performed data entry of patient information into practice management software.
- Updated patient demographics such as address changes or insurance coverage updates within practice management system.
- Verified patient eligibility for services through online portals or via telephone contact with insurance companies.
- Documented all efforts made towards collections including letters sent, phone conversations.
Pharmacy Technician
Gettwell RX
Cabot, AR
08.2022 - 06.2023
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Received payment from customers and processed credit card transactions when necessary.
- Restocked shelves with new supplies of medications as needed.
Pharmacy Technician
Walmart Neighborhood Market
Cabot, Arkansas
08.2021 - 04.2022
- Receiving and confirming prescription orders, Selecting appropriate medicine for preparing, mixing and filling prescriptions, Greet customers with respect and empathy, Interacting with customers and answering phones, Ability to multitask in a fast paced retail environment
Real Estate Agent
Edge Realty
Cabot, Arkansas
05.2020 - 05.2021
- As a Real Estate Agent I help clients buy, sell, or rent real estate, Research- search open listings to find properties, stay current with real estate markets, perform real estate market analysis, Administrative work, answer phones and emails, schedule appointments and showings
Front Desk Registration
Cabot Emergency Hospital
Cabot, Arkansas
08.2020 - 12.2020
- Ability to navigate Electronic Medical Records, Understand and comply with Hospital Policy and Procedures, Maintain continuing education and training, Greet patients and their family with a compassionate attitude, Screen and check in patients
Emergency Dept Registration
Patient Access Representative
Searcy, ar
06.2020 - 08.2020
- Perform outpatient and inpatient registration, Insurance verification, Demonstrated empathy for patients and their family, Work as a team member and follow intructions
Education
High School Diploma -
Cabot High School
Cabot, AR05-1999
Technical Certificate in Health Information Technology -
Arkansas State University, Searcy AR
Certificate of Proficiency in Health Information Technology -
Arkansas State University, Searcy AR
In Progress
Arkansas State University,Beebe AR
Beebe, ARSkills
- Medical Office Procedures
- Multitasking and Organization
- Teamwork and Collaboration
- Customer Service
- Medical Terminology
- Electronic Health Record Software
References
Judy Barton 501-533-8547, Misty Eddy 501-605-2817, Paula Williams 501-207-2634
Timeline
Pharmacy Associate/Front End Customer Service Associate
Walgreens
08.2024 - Current
Follow Up Specialist
AR Care
04.2024 - 08.2024
HIMS CLERK
Arkansas Surgical Hospital
12.2023 - 03.2024
Medical Billing Representative
Practice Plus
06.2023 - 10.2023
Pharmacy Technician
Gettwell RX
08.2022 - 06.2023
Pharmacy Technician
Walmart Neighborhood Market
08.2021 - 04.2022
Front Desk Registration
Cabot Emergency Hospital
08.2020 - 12.2020
Emergency Dept Registration
Patient Access Representative
06.2020 - 08.2020
Real Estate Agent
Edge Realty
05.2020 - 05.2021
High School Diploma -
Cabot High School
Technical Certificate in Health Information Technology -
Arkansas State University, Searcy AR
Certificate of Proficiency in Health Information Technology -
Arkansas State University, Searcy AR
In Progress
Arkansas State University,Beebe AR
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