Terrikqua Hawkins
shrevport,LA
Summary
Customer service oriented professional who has the ability to provide timely and accurate data to ensure reimbursement for patient services. Follows policies, procedures and guidelines to ensure consistent quality. High Academic Honors Recognition / Dean's List / Honor Roll. Effective problem solver, able to assess situations and identify solutions. Consistently successful in motivating and leading team members to top performance. Able to prioritize workload and perform in fast-paced, high demand environments. Microsoft Office Applications - Word, Excel, Outlook, and PowerPoint | Type 60 WPM. Communication Platforms - Zoom and Google Meet.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate / Customer Service
Best Beauty Supply
01.2014 - 11.2014
Helpers Aide
Community Daycare
02.2013 - 11.2014
- Volunteered at Cypress Point Nursing & Rehabilitation as a Helper's Aide
Receptionist
National Vision
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Bartender / Key Holder / Customer Service
Applebee's
04.2022 - 05.2022
- Answer incoming calls, upsell experience, and provide restaurant information
- Take orders, prepare and serve drinks, collect payments, count down register, and balance drawer
- Follow standard drink recipes, and carry-out duties in a quick and accurate manner
- Check the identification of customers to ensure compliance with minimum drinking age
- Work effectively in a fast-paced environment, keep bar supplies stocked, and handle inventory
- Selected to train and orient new employees
Data Entry Clerk
Tetra Tech
01.2021 - 11.2021
- Compiled, sorted and verified the accuracy of data before it is entered
- Took photos as needed and submitted them in a timely manner
- Maintained logs of activities and completed work
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
Assistant Manager
BreWingz Restaurant
06.2016 - 11.2020
- Oversee the day-to-day operations of the restaurant, ordered supplies, created schedules, trained and directed staff, and prepared bank deposits
- Upsold menu items and provided high levels of customer service
- Completed daily operational tasks including opening and closing the establishment
- Made certain establishment complied with all local and state regulations and company policies and procedures
Housekeeper
Ramada Inn
11.2015 - 12.2016
Mentor
Ymça
01.2011 - 06.2011
- Volunteered at the YMCA as a Mentor
Education
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2022
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO, PPO, and POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
Bartender / Key Holder / Customer Service
Applebee's
04.2022 - 05.2022
Receptionist
National Vision
01.2022 - Current
Data Entry Clerk
Tetra Tech
01.2021 - 11.2021
Assistant Manager
BreWingz Restaurant
06.2016 - 11.2020
Housekeeper
Ramada Inn
11.2015 - 12.2016
Retail Sales Associate / Customer Service
Best Beauty Supply
01.2014 - 11.2014
Helpers Aide
Community Daycare
02.2013 - 11.2014
Mentor
Ymça
01.2011 - 06.2011
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Diploma - Medical Billing and Coding
Ultimate Medical Academy
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