Desiree Woodall
Olive Branch,MS
Summary
Dynamic and results-driven professional with experience at Trinity Medical Center, excelling in patient relations and appointment scheduling. Proven ability to enhance operational efficiency and foster loyalty through exceptional customer service. Skilled in electronic medical records and adept at problem-solving, ensuring a welcoming environment for patients while maintaining compliance with HIPAA regulations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Marshalls
Olive Branch, MS
2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized sales floor and stockroom to ensure efficient operations.
- Operated point-of-sale system for accurate transaction processing and cash handling.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Implemented visual merchandising strategies to promote featured products effectively.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Medical Receptionist
Trinity Medical Center
Olive Branch, MS
2025 - 2026
- Managed patient check-in and check-out processes to ensure smooth clinic operations.
- Scheduled appointments efficiently using electronic health record systems.
- Assisted patients in completing forms and verifying insurance information for accuracy.
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained organized patient records, ensuring compliance with confidentiality regulations.
- Addressed patient inquiries and concerns, fostering a welcoming environment.
- Implemented improvements to streamline appointment scheduling, reducing wait times significantly.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Package Handler
Amazon
Memphis, TN
2020 - 2025
- Sorted and organized packages for efficient processing and dispatch.
- Operated material handling equipment to transport items within warehouse.
- Ensured compliance with safety protocols while performing daily tasks.
- Collaborated with team members to meet daily shipping targets.
- Identified opportunities for process improvements to streamline package handling operations.
Package Handler
DHL Supply Chain
Memphis, TN
2019 - 2020
- Assisted in inventory management by conducting regular stock counts.
- Maintained cleanliness and organization of work area to enhance workflow efficiency.
- Trained new employees on operational procedures and safety standards.
- Followed safety regulations to maintain safe work environment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
Graduate Certificate - Medical Office Professional
Concorde Career College
Memphis, TN10-2025
High School Diploma -
Kirby Highschool
Memphis, TN05-2015
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Records management
- Patient relations
- Medical billing
- Electronic medical records
- Letter preparation
- EMR / EHR
- Medical office administration
- Medical charting
- Documentation
- Outpatient care
- Medical billing and coding
- Insurance claims
- Typing and filing
- Patient callbacks
- Co-payment collection
- Customer service
- Time management
- Organization and time management
- Adaptable and flexible
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Customer engagement
- Professional appearance
Certification
- Certified Medical professional of Aminitration
- CPR certified
Timeline
Retail Sales Associate
Marshalls
2024 - Current
Medical Receptionist
Trinity Medical Center
2025 - 2026
Package Handler
Amazon
2020 - 2025
Package Handler
DHL Supply Chain
2019 - 2020
Graduate Certificate - Medical Office Professional
Concorde Career College
High School Diploma -
Kirby Highschool