Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Keandra Andrews

Southern Pines,NC

Summary

Dedicated healthcare and customer service professional with experience in pharmacy operations, retail customer service, inventory management, stocking, and team leadership. Active North Carolina Pharmacy Technician with Health Unit Coordinator training and a strong background supporting customers, maintaining accurate records, handling inventory, and working efficiently in fast-paced environments. Recognized for reliability, organization, attention to detail, and the ability to provide excellent service while following policies and procedures.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Customer Service Representative

Walgreens
Aberdeen, North Carolina
11.2025 - 05.2026

• Assisted customers at the pharmacy counter and completed transactions accurately.
• Supported pharmacy workflow and daily operations.
• Maintained inventory and stocked merchandise.
• Provided excellent customer service in a fast-paced healthcare environment.

  • Handled customer complaints and resolved issues promptly.

Stocker

Big Lots
Aberdeen, NC
08.2025 - 10.2025
  • Stocked shelves with merchandise to maintain organized displays.
  • Assisted customers in locating products throughout the store.
  • Monitored inventory levels and reported shortages to management.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Faced products on shelves and displays to meet company policies.
  • Provided customer service by answering questions about product location, price and availability.
  • Ensured that all products were labeled properly before stocking the shelves.

Overnight Stocker

Walmart
Williamston, NC
06.2024 - 08.2025
  • Received and organized merchandise for overnight stock replenishment.
  • Operated pallet jacks to move inventory efficiently.
  • Collaborated with team members to maintain a clean and safe workspace.
  • Replenished inventory and stocked merchandise.
  • Processed freight shipments and organized inventory.
  • Maintained accurate product placement and inventory standards.

Top Stocker Team Lead

Walmart
Williamston, NC
05.2022 - 06.2024
  • Stocked shelves with merchandise to ensure product availability for customers.
  • Organized backroom inventory for efficient access and restocking processes.
  • Assisted customers in locating products and answering inquiries effectively.
  • Trained new staff on stocking procedures and company policies consistently.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Faced products on shelves and displays to meet company policies.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Trained new staff in relevant processes and procedures.

Education

Riverside High School
Williamston, NC

Skills

  • Pharmacy Technician Support
  • Customer & Patient Service
  • Health Unit Coordination
  • Medical Terminology
  • Electronic Health Records (EHR)
  • Medical Office Procedures
  • Patient Registration & Scheduling
  • Inventory Management
  • Medication Handling Procedures
  • Point-of-Sale Operations
  • Cash Handling
  • Data Entry & Documentation
  • Stocking & Replenishment
  • Team Leadership
  • Time Management
  • Attention to Detail

Certification

  • North Carolina Pharmacy Technician Registration (Active)North Carolina Board of Pharmacy
    Registration #: 89944
    Issued: January 13, 2026
    Expiration: December 31, 2026
  • Authorized to practice as a Pharmacy Technician in North Carolina.
  • Knowledge of pharmacy operations, medication handling procedures, healthcare compliance, and customer service.
  • Health Unit Coordinator CertificateLenoir Community College – Kinston, NC
    February 27, 2020
  • Completed 174 Contact Hours
  • Earned 17.40 Continuing Education Units (CEUs)
  • Training in Medical Terminology, Patient Records Management, Healthcare Communication, Hospital Unit Operations, Medical Office Procedures, and Administrative Support.

Languages

English
Full Professional

Timeline

Pharmacy Customer Service Representative

Walgreens
11.2025 - 05.2026

Stocker

Big Lots
08.2025 - 10.2025

Overnight Stocker

Walmart
06.2024 - 08.2025

Top Stocker Team Lead

Walmart
05.2022 - 06.2024

Riverside High School
Keandra Andrews