Chanitha Johnson
Summary
Client service associate with exceptional organizational skills and a proven track record of effectively engaging diverse customer bases. Demonstrated ability to enhance client satisfaction through attentive service and problem-solving. Seeking a role that values dedication and strong work ethic.
Overview
19
19
years of professional experience
Work History
Driver
Mid-Del Transportation
Midwest City, OK
10.2022 - Current
- Document daily mileage, gas and other data.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Picked up students from specific locations to transport and drop off at mid-del schools.
Fraud Detection Specialist
PSCU
Midwest City, OK
04.2022 - 06.2022
- Determined existing fraud trends by analyzing accounts and transaction patterns.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
- Served as primary contact for fraud claim inquiries.
Back Office Ticket Support
CVS Pharmacy
Midwest City, OK
11.2021 - 02.2022
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Updated patient and insurance data and input changes into company computer system.
Chat Support Specialist
Allstate
Midwest City, Ok
06.2021 - 11.2021
- Responded to inbound chats from agents and their support staff with inquiries regarding policy billing
- Premium increases
- Policy discounts
- Accounting issues
- Payments
Customer Service Associate
Amazon
Midwest City, OK
05.2020 - 11.2020
- Reviewed account and service histories to identify trends and issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Operated multi-line phone system and online messaging system to communicate with customers.
Jailer
Midwest
Midwest City, OK
05.2007 - 06.2017
- Operated communication systems, including telephones, switchboards, intercoms, and two-way radios to effectively communicate with other personnel
- Created spreadsheet to enter inmate demographic for monthly report
- Monitored behavior of 90-100 inmates to prevent escape attempts, crime and other dangerous activities.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
Education
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy
05-2019
Skills
- Medical Billing & Coding
- Customer service
- Billing
- Prescription processing
- Data Entry
- Inbound and outbound calling
- Chat Support
- Technical support
- Banking/Fraud detection
- Problem-Solving
- Documentation and Recordkeeping
- Flexible Schedule
- Supervision & Leadership
- Data Management
Timeline
Driver
Mid-Del Transportation
10.2022 - Current
Fraud Detection Specialist
PSCU
04.2022 - 06.2022
Back Office Ticket Support
CVS Pharmacy
11.2021 - 02.2022
Chat Support Specialist
Allstate
06.2021 - 11.2021
Customer Service Associate
Amazon
05.2020 - 11.2020
Jailer
Midwest
05.2007 - 06.2017
Associate of Science - Medical Billing and Coding
Ultimate Medical Academy