Chaniya Brownlow
Chattanooga,TN
Summary
Highly motivated, very strong willed and driven. Technically-savvy with outstanding relationship building, training and presentation skills. Excellent at juggling multiple tasks and working under pressure.
Overview
3
3
years of professional experience
Work History
Picker
Adorama
10.2022 - Current
- Enhanced order accuracy by diligently following pick sheets and double-checking items before packing.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Kept accurate records of picked items to assist in inventory control and tracking.
- Supported other warehouse functions such as receiving, stocking, and shipping when needed, demonstrating versatility within the team.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
Customer Service Representative
H&M Hennes & Mauritz
04.2022 - 12.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Cross-trained and provided backup support for organizational leadership.
Warehouse Worker
Amazon
07.2021 - 05.2022
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
High School Diploma -
East Ridge High School
Chattanooga, TN05.2020
Skills
- Data Entry
- Problem Resolution
- Customer Relationship Management
- Inbound Customer Service
- Written Communication
- Positive Attitude
- Attention to Detail
- Technical Support
- Effective Communication
- Active Listening
- Problem Solving
Accomplishments
Graduated High School 1 year early
Honor Society
Beta Club
Dean's List at Austin Peay State University
Timeline
Picker
Adorama
10.2022 - Current
Customer Service Representative
H&M Hennes & Mauritz
04.2022 - 12.2022
Warehouse Worker
Amazon
07.2021 - 05.2022
High School Diploma -
East Ridge High School
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