Chaniyah White
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
SAS Retail Services
Tom Thumb
Fort Worth, TX
08.2024 - Current
- Servicing stores in the field, re-merchandising products, and performing other merchandising activities.
- Handle product movement at retail by displaying it, moving it, tracking it; making sure stores and their product suppliers have the best opportunities for optimal sales.
- Monitored day-to-day store operations closely, identifying areas of concern or potential improvement opportunities proactively.
- Coordinated special events such as sales promotions or seasonal displays, driving increased foot traffic to the store location during these periods.
- Collaborated with team members to achieve shared objectives in a fast-paced retail environment.
- Maintained a visually appealing, clean, and well-organized retail space to maximize customer experience.
Contact Center Representative
All Web Leads
Remote
07.2023 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Managed high call volume
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Enhanced team productivity through effective collaboration and communication with colleagues.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
- Engage in inbound and outbound calls with consumers looking to compare insurance rates.
- Complete follow up calls, inquiring about the consumer's experience and making sure their needs were met.
- Ask qualifying questions to match them with the best insurance agent for their needs.
Frontline Member Associate
Sam's Club
Grapevine, TX
08.2022 - 07.2023
- Demonstrated a strong work ethic and commitment to upholding company values in all interactions with members, colleagues, and supervisors.
- Collaborated with other departments to resolve complex issues, resulting in improved member experiences.
- Consistently met or exceeded individual performance goals while contributing to overall team success.
- Managed multiple tasks simultaneously without compromising quality or accuracy of work performed.
- Assisted the assistant manager with opening and closing of the store, monitored cleanliness of front end, and balancing of the cash drawer from open and close
- Processing member purchases & assisting members with payments according to company policies and procedures for different membership and payment types.
- Assisting members with transactions utilizing registers or self-checkout area
Customer Service & Cashier
Lowes Home Improvement
Euless, TX
04.2021 - 09.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Streamlined the checkout process for faster service and improved customer experience.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Monitored self-checkout systems and provided help in resolving complex problems.
Retail Sales Associate
Walmart
Grapevine, TX
09.2020 - 04.2021
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Tracked stock using company inventory management software.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Retail Sales Associate
Goodwill Store And Attended Donation Center
Pine Bluff, AR
08.2018 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Make sure fitting rooms are cleaned and re-hang merchandise as needed
Education
High School Diploma -
Pine Bluff High School
07.2020
Skills
- Sales strategy development
- Store operations
- Team Work & Collaboration
- Cash Handling and Reconciliation
- Active Listening
- Office Administration
- MS Excel
- Call Center Operations & Customer Service
- Inbound Phone Calls
- Understanding Customer Needs
- Answering Questions
- Complaint Resolution
- Payment Processing
- Multitasking and Prioritizing
- Merchandising
- Data Entry
- Product Upselling
- Verbal & Written Communication
Languages
English
Full Professional
Timeline
SAS Retail Services
Tom Thumb
08.2024 - Current
Contact Center Representative
All Web Leads
07.2023 - Current
Frontline Member Associate
Sam's Club
08.2022 - 07.2023
Customer Service & Cashier
Lowes Home Improvement
04.2021 - 09.2022
Retail Sales Associate
Walmart
09.2020 - 04.2021
Retail Sales Associate
Goodwill Store And Attended Donation Center
08.2018 - 07.2020
High School Diploma -
Pine Bluff High School