Channa Yeun
Long Beach,CA
Summary
At Macy’s, I leveraged my expertise in product knowledge and customer service to enhance client satisfaction and foster brand loyalty, resulting in a significant increase in sales revenue. Skilled in makeup application and skincare consultation, I excelled in personalized recommendations, driving both sales growth and expanding our clientele base through effective relationship building.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Macy’s
3333 Bristol St Suit 6000 Costa Mesa, CA 92626
05.2021 - Current
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Followed up with customers to increase satisfaction with purchases and services.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Bachelor Of Arts For Teaching - Teaching French As A Second Or Foreign Language
Belties International University
Phnom Penh, Cambodia 10.2013
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Flexibility and Adaptability
- Upselling strategies
- Sales expertise
- Retail experience
- Client Relationship Building
- Customer Consultation
- Products knowledge
- Brand Awareness
- Sales proficiency
- Personalized recommendations
- Payment Processing
- Beauty Trends
- Relationship Building
- Promotional activities
- Merchandise Restocking
- Returns processing
- Brand Promotion
- Event Promotion
- Cosmetics industry trends
- Skincare consultation
- Sales closing
- Makeup Application Techniques
- Demonstration skills
- Product Knowledge Expertise
Certification
-top sales person
- Excellent award of performance
Languages
-Cambodian( Mother tongue ) listening, speaking, r
Native or Bilingual
English: listening, reading, speaking, and writing
Full Professional
Chinese (Mandarin) listening and speaking
Limited Working
Timeline
Beauty Advisor
Macy’s
05.2021 - Current
Bachelor Of Arts For Teaching - Teaching French As A Second Or Foreign Language
Belties International University