Medical Professional
Chanell Brown
Cb laser Pain
Richmond,TX
1
Certification
22
years of professional experience
Medical billing and collection professional with a strong background in claim submission, denial follow-up, insurance verification, and cash posting. Supports patient communication, payment arrangements, Medicare/Medi-Cal reviews, and accurate account documentation in EMR systems.
Work History
Physical Therapist Assistant
6 Years 7 Months- Delivered physical therapy services in diverse settings, adapting techniques to meet patient needs
- Coordinated care for 2 to 3 patients daily, ensuring personalized treatment plans and progress tracking
- Assisted physical therapists with pain clinic treatment plans and daily patient care.
- Instructed patients on therapeutic exercises, stretching, and home care routines.
- Applied modalities during rehabilitation sessions for musculoskeletal pain management.
MCenter Supervisor
4 Years 6 Months- Posted charges and completed claims to payers promptly
- Convert dosages to billable units
- Submit billing data to insurance providers
- Processed claims and resolved denials to maximize reimbursement for services
- Communicate directly with patients regarding their financial responsibility from services at Patriot
- Document all calls timely and accurately in the patients' account in the billing system
- Establish payment arrangements per company policy
- Perform Medicare/Medi-Cal reviews and audits
- Implement, maintain and report on programs initiated by the practice
- Managed administrative tasks efficiently in the office
- Coordinated patient appointments and shift schedules
Center Coordinator / Medical Collection Rep
5 Years 9 Months- Communicate directly with patients regarding their financial responsibility from services at Patriot
- Document all calls timely and accurately in the patients' account in the billing system
- Established payment arrangements to facilitate patient compliance with company policy
- Managed outstanding self-pay accounts, providing status updates to management
- Performed follow-ups on insurance claims for denials and appeals to ensure timely resolution
- Contact insurance companies to check eligibility and benefits via phone or online portals
- Supported billing and collection processes to ensure efficiency.
Customer Service Specialist
9 Years 7 Months- Greeting customers in a friendly, professional manner using the suggested script.
- Provided members and health care practitioners with comprehensive details regarding benefits, ensuring clarity and understanding.
- Granting pre-authorizations for medical treatment, if covered.
- Advising members of outstanding co-payments.
- Providing extant and prospective members with the details of network providers.
- Processed written requests for plan cancellations, ensuring compliance with company procedures and member satisfaction.
- Deferring queries to your line manager if you are unable to answer them.
Education
MBA - Doctor of Holistic Medicine
Bachelor's - Nursing
High school diploma
Certificate - PTA
Associate's degree - Laser pain Therapy
Certificate - Physical Therapy Asst
Certificate - Education and mental health
Some College (No Degree) - Clinical Medical Assistance
Skills
Data Entry
Medical Coding
Medical Collection
Cash Payment Posting
Confluence
Medical Terminology
Customer service
Multi-line Phone Systems
Clerical Experience
Medical billing
Medical Records
Insurance Verification
Self-Pay Collections
EMR
HIPAA
Claims verification
Denial Management
EMR Systems
Medical Scheduling
Medical office experience
Electronic Health Records
Telecommunication
Medical records
Documentation review
Medical terminology
Medical coding
ICD-9
Office management
Clerical experience
Windows
Public relations
Google Suite
Quality control
Therapeutic exercise
Order entry
Human resources
Computer networking
Accounts receivable
Google Docs
Hotel experience
Tax experience
Document management systems
CPT Coding
ICD-10
Hospital Experience
Patient service
Patient education
Progress monitoring
Personal Information
Availability: Available for start ASAP
Certification
AED Certification, LVN, Licensed Physical Therapy Assistant, Certified Provider Credentialing Specialist, Medical Coding Certification, BLS Certification, CPR Certification, Certified Professional Medical Services Manager, Quality Assurance QA, January 2012 to Present, Do mock audits for Home Health and Wellness Care
Timeline
MCenter Supervisor
ProMedica Health System
10.2017 - 04.2022Read More
Physical Therapist Assistant
Cb laser Pain
04.2017 - 11.2023Read More
Center Coordinator / Medical Collection Rep
CB Laser Pain
07.2012 - 04.2018Read More
Customer Service Specialist
Medicaid
02.2002 - 09.2011Read More
Rockwell School of Holistic Medicine
MBA from Doctor of Holistic Medicine
Read More
Houston Community College
Bachelor's from Nursing
Read More
Jack Yates High School
High school diploma
Read More
The American College
Certificate from PTA
Read More
The American College
Associate's degree from Laser pain Therapy
Read More
Allison Steele Enhanced Learning Center
Certificate from Physical Therapy Asst
Read More
Certificate from Education and mental health
Read More
NPS
Some College (No Degree) from Clinical Medical Assistance
Read More