Channell Francis
Queens,NY
Summary
Highly motivated and results-driven professional with over 7 years of experience in order management, Vendor relations and vendor-communication, data analysis, inventory management, customer service, and financial acumen. Strong experience in handling billing and payment processing, shipping coordination, and accounting record management. Skilled in using Microsoft Office Suite, Google Suite, and CRM systems. Proven track record of excellent verbal and written communication skills, conflict resolution, and negotiation. Demonstrated ability to deliver exceptional customer service, build customer loyalty, and effectively handle customer complaints. Possess strong organizational leadership, risk management, and financial acumen skills.
Knowledgeable Buyer experienced in supporting businesses with high-quality, reliable goods delivered on a consistent schedule. Expert background in purchasing and procurement environments. Proficient in pricing structures, supplier relations and contract negotiation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Buyer/Expeditor
Aar Corp.
Uniondale, NY
11.2023 - 04.2024
- Reviewed purchase orders, contracts and invoices to ensure accuracy.
- Negotiated pricing and delivery terms with suppliers.
- Monitored inventory levels to ensure availability of products for customers.
- Developed relationships with vendors to secure better prices and payment terms.
- Researched potential new suppliers in order to find the best value for goods and services.
- Analyzed market trends and competitor data to identify opportunities for cost savings.
- Created reports on supplier performance metrics such as quality, delivery times and cost savings initiatives.
- Maintained records of all purchases including item descriptions, costs, quantities received.
- Ensured compliance with government regulations regarding purchasing activities.
- Assisted in developing sourcing plans by researching new products and suppliers that meet organizational requirements.
- Drafted requests for quotes from vendors for comparison shopping purposes.
- Resolved any discrepancies between purchase orders and actual receipts of goods or services.
- Maintained supplier relationships to improve lead time, cost and quality.
- Worked with suppliers to expedite open purchase orders and shipments in-transit.
- Requested pricing quotes from suppliers to determine best source of supply.
- Researched sources of supply and services to maintain flexibility, high quality and competitive pricing.
- Reviewed work order demand from MRP to support company requirements.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Tracked product and supply inventories and reported findings to supervisors.
Buyer
ABCO Heating and Supply
Long Island City, NY
01.2019 - 11.2023
- Order management and vendor communication: Reviewed daily orders, communicated with vendors for receiving discrepancies, obtained new pricing, and updated pricing files
- Placed pre-season orders and worked with branches on setting Min/Max
- Data analysis and coding: Analyzed data for new potential vendors and performed coding tasks
- Reviewed overdue PO's and updated Min/Max as sales changed
- Assisted in additional Responsibilities as assigned: Assisted with exceptions, weekly audits, and training new admins
- Handled Daikin lead-time requests, diversions, and open order follow-up
- Rebalanced transfers and provided branches with information on product lead times, pricing, and availabilities.
- Negotiated pricing and delivery terms with suppliers.
- Monitored inventory levels to ensure availability of products for customers.
- Developed relationships with vendors to secure better prices and payment terms.
- Analyzed market trends and competitor data to identify opportunities for cost savings.
- Coordinated activities between departments such as sales, engineering, finance and logistics.
Purchasing Clerk
ABCO Heating and Supply
Long Island City, NY
01.2018 - 01.2019
- Handling client billing and payment processing: Responsible for making outgoing calls to clients to update billing information, processing payments made over the phone, and entering client information into accounting software
- Maintaining accurate accounting records: Managed account balances to identify any discrepancies or outstanding debts and ensured the accuracy of billing processes by managing data entry into the accounting system
- Issuing invoices and handling client inquiries: Responsible for issuing invoices to clients through various channels, checking each payment for accuracy and compliance, and answering high volume calls from clients regarding their assigned accounts.
- Obtained quotations from vendors, negotiated pricing, and arranged delivery schedules.
- Conducted periodic reviews of supplier performance to ensure compliance with contractual terms.
Government & Commercial Dental Benefits
HealthPlex
Uniondale, NY
01.2016 - 01.2018
- Handling dental benefits: Handled dental benefits for all insurance companies, including Medicaid, Medicare, PPO, and HMO
- Provided customers with information on their health plan fee schedules and assigned doctors to their specific plan
- Communicating dental benefits information: Provided customers with an outline of all dental benefits and claims and outcomes submitted by their doctor
- Handling customer complaints: Handled and resolved customer complaints, documenting all issues and actions taken to resolve them.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Customer Service Representative
1-877 Sprints Inc.
01.2014 - 01.2016
- Delivering exceptional customer service: Provided outstanding customer service by effectively resolving a variety of customer inquiries and concerns in a timely manner
- Approached each call with a positive mindset and treated customers with respect and a genuine desire to help
- Building customer loyalty and value: Built customer loyalty and value through effective account management, by identifying and offering appropriate additional products, features, and services and collecting past due balances
- Coordinating with shipping companies: Communicated with shipping companies, such as UPS and Fed Ex, to ensure timely and accurate delivery of orders to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
Education
Associate of Art - Culinary Arts
Art Institute of New York
Skills
- Sap
- Procurement
- Vendor communication
- Data analysis
- Erp Systems
- Inventory management
- CRM
- Exception handling
- Audit support
- Diversion handling, Billing and payment processing
- Accounting record management
- Data entry
- Payment reconciliation
- Shipping coordination
- Customer Service
- Negotiation
- Conflict Resolution
- Financial acumen
- Risk Management
- Organizational Leadership
- Verbal & Written Communication
- Microsoft Office Suite
- Google Suite
- Procurement planning
- Manufacturing support
- Pricing knowledge
- Strategic Sourcing
- Vendor coordination
- Procurement procedures
- Materials sourcing
- Vendor Relations
- Cost controls
- Inventory Monitoring
Certification
Cert, SAP, 2023
Personal Information
Title: Buyer/Supply Chain Planner
Timeline
Buyer/Expeditor
Aar Corp.
11.2023 - 04.2024
Buyer
ABCO Heating and Supply
01.2019 - 11.2023
Purchasing Clerk
ABCO Heating and Supply
01.2018 - 01.2019
Government & Commercial Dental Benefits
HealthPlex
01.2016 - 01.2018
Customer Service Representative
1-877 Sprints Inc.
01.2014 - 01.2016
Associate of Art - Culinary Arts
Art Institute of New York