Channen Sanders
Canton,OH
Summary
Seeking the role where there is an opportunity to make use of exceptional management skills, gastronomic knowledge, and knowledge of guest services, in addition to excellent organizational skills that please both customers and employers.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Burger King
Canton, OH
07.2024 - Current
- Established processes for monitoring customer satisfaction levels.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed customer service inquiries and complaints in a timely manner.
- Created and managed budgets for travel, training, and team-building activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Implemented quality control measures to uphold company standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Produced thorough, accurate and timely reports of project activities.
- Coordinated with other departments to ensure smooth flow of operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Team Member
McDonald's
Canton, OH
05.2022 - 07.2024
- Created detailed reports outlining project progress and results achieved.
- Built and maintained working relationships with peers and upper management.
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Facilitated training sessions for new employees on company policies and procedures.
- Resolved customer issues promptly in a professional manner.
- Maintained positive working relationship with fellow staff and management.
Shift Manager
Aramark
Akron, OH
10.2020 - 07.2024
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reviewed financial statements to meet targets during shift.
- Observed and monitored utilization of equipment.
- Ensured compliance with health and safety regulations.
- Resolved conflicts between staff members in a professional manner.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Implemented cost-control measures to maintain budgetary guidelines.
- Coordinated with other departments to resolve customer inquiries in a timely manner.
- Planned and developed new operation processes to innovate and stay competitive.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Managed daily cash intake by counting out registers and tabulating profits.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Helped employees accomplish tasks during peak periods.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Processed weekly payroll information using appropriate software applications.
- Taught staff upselling techniques to meet revenue targets.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Responded quickly and effectively to emergency situations as they arose.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Directed and led employees and team members on effective operations, methods and procedures.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Monitored inventory levels and placed orders for supplies as needed.
- Resolved conflicts between employees or customers in a professional manner.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Upheld company standards and compliance requirements for operations.
- Prepared operations data to produce comprehensive reports to management.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Enforced safety standards throughout the store including proper use of equipment.
Stocker
Walmart
06.2020 - 08.2020
Cashier
Marc’s
02.2020 - 06.2020
Education
High School - Culinary Arts
McKinley Senior High School
Canton, OH05.2020
Skills
- Food preparation, OSHA Certified, Inventory, Organized, Creative, Problem Solving, Time-Manageable, and Communication
- ServSafe food manager
References
- Kimberly Dallas (216)-299-3164
- Samyra McCleod - (330)-809-3629
- Samantha Molyneux - (330)-556-2778
Timeline
Assistant Manager
Burger King
07.2024 - Current
Team Member
McDonald's
05.2022 - 07.2024
Shift Manager
Aramark
10.2020 - 07.2024
Stocker
Walmart
06.2020 - 08.2020
Cashier
Marc’s
02.2020 - 06.2020
High School - Culinary Arts
McKinley Senior High School