Channie Taylor
Darlington,SC
Summary
Dedicated professional with a proven track record of enhancing processes and solving challenges. Enhances customer satisfaction through a customer-centric approach, understanding client needs, and providing tailored solutions to build lasting relationships. Eager to tackle new career opportunities by utilizing a combination of training and hands-on experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
BlueCross BlueShield
Florence, SC
01.2021 - Current
- Worked under the DHEC contract with Scheduling appointments for immunizations, preventive health, WIC, etc.
- Obtains appropriate information and screens for eligibility following guidelines, Federal, State, and local policies, and procedures.
- Organized patient files and streamlined operations to improve efficiency.
- Accomplished multiple tasks within established timeframes.
Unemployment Claims Processor
Blue Cross Blue Shield
Florence, SC
06.2020 - 01.2021
- Working under the unemployment contract by offering excellent service and thorough order, account, and service information, you can create long-lasting, devoted customer relationships.
- Investigate and handle unemployment claims while adhering to contract and business requirements, internal standards, and examination standards.
Cashier /Sales Associate
Walmart
Hartsville, SC
11.2016 - 06.2020
- Contacted customers to address service issues and boost pleasant transaction experiences.
- Performed end-of-shift cash out procedures in accordance with store policies, keeping correct receipt records and counts.
- Provided warranty information to customers purchasing covered items and services.
- Verified accuracy of online order pickups, lowering metrics for unsatisfactory service, and encouraging repeat business.
Claims Processor
Blue Cross and Blue Shield
Florence, SC
05.2012 - 11.2016
- Assessed the precision and caliber of the data entered into the agency management system.
- Ensuring that claims are being processed in accordance with defined production and quality standards. Reprocesses, adjusts, and/or recoups claims to fix processing problems.
- Investigates and resolves edits and deferrals of claims. Utilizing policies, processes, reference materials, forms, and coordination with various internal support areas, conducts research on claim concerns.
Education
FDTC Pharmacy Technician PTCB -
Florence-Darlington Technical College
Florence, SC12.2024
Certificate - Accounting
Florence-Darlington Technical College
Florence, SC05.2020
Certificate - Human Resources
Florence-Darlington Technical College
Florence, SC05.2020
Certificate - Retail Marketing
Florence-Darlington Technical College
Florence, SC05.2016
Associate of Science - Business Management
Florence-Darlington Technical College
Florence, SC05.2016
Associate of Arts - Marketing
Florence-Darlington Technical College
Florence, SC05.2010
Certificate - Medical Billing and Coding
Florence-Darlington Technical College
Florence, SC05.2010
Skills
- Processing Personnel Records
- Compilation
- Mandatory Reporting
- Screening Processes
- Account Management
- Troubleshooting
- Medical Terminology
- Effective Communication
- Active Listening
- Service Orientation
- Multitasking
Certification
SC BOP Pharmacy Tech License, PHT.68099
Accomplishments
- Kept up 88% accuracy in terms of product knowledge in a busy retail setting.
- Successfully trained and coached four staff members.
Timeline
Customer Service Advocate
BlueCross BlueShield
01.2021 - Current
Unemployment Claims Processor
Blue Cross Blue Shield
06.2020 - 01.2021
Cashier /Sales Associate
Walmart
11.2016 - 06.2020
Claims Processor
Blue Cross and Blue Shield
05.2012 - 11.2016
Certificate - Accounting
Florence-Darlington Technical College
Certificate - Human Resources
Florence-Darlington Technical College
Certificate - Retail Marketing
Florence-Darlington Technical College
Associate of Science - Business Management
Florence-Darlington Technical College
Associate of Arts - Marketing
Florence-Darlington Technical College
Certificate - Medical Billing and Coding
Florence-Darlington Technical College
FDTC Pharmacy Technician PTCB -
Florence-Darlington Technical College