Summary
Overview
Work History
Education
Skills
Timeline
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Channing Caldwell

Midvale,UT

Summary

Proven leader with a track record of enhancing customer engagement and service quality at BDM Industries. Excelled in staff management and employee scheduling, ensuring high standards of safety and efficiency. Demonstrated expertise in quality assurance and customer service, significantly improving operational outcomes. Skilled in team productivity and maintaining rigorous quality controls.

Overview

7
7
years of professional experience

Work History

Shop Manager

BDM Industries
07.2023 - 02.2024
  • Maintained clean, safe, environment for both customers and employees by enforcing proper safety protocols and satisfactory standards.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, scheduling, and store opening and closing procedures.
  • Managed 5 employees while dealing with high volume and excelled in quality powder coating.

Assistant Manager

BDM Industries
04.2020 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed strong working relationships with staff.
  • Monitored customer drop offs and pick up. Transactions for customers not set on NET30/45

Lead Powder Coater

Salt Lake Powder Coating
01.2019 - 04.2020
  • Safely operated industrial powder coating ovens to cure products.
  • Inspected products closely to verify complete coating was achieved on over 7-10 projects daily.
  • Assisted in training new employees on proper powder coating techniques, contributing to skilled workforce.
  • Ensured consistent color matching for clients'' specifications by utilizing accurate mixing and testing methods.
  • Produced high-quality finishes and powder-coating processes.

Assistant Supervisor

Jack William Homes
04.2017 - 11.2018
  • Checked equipment to determine if maintenance was required.
  • Conducted thorough quality control checks to ensure high standards of workmanship across all projects.
  • Developed strong relationships with clients, subcontractors, and suppliers, fostering open communication channels for smooth project execution.
  • Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.

Education

Associate of Science - Computer Science

Southern Virginia University
Buena Vista, VA
04.2013

Skills

  • Customer Service
  • Employee Scheduling
  • Customer Engagement
  • Effective leader
  • Delegating Work
  • Staff Management
  • Quality Assurance

Timeline

Shop Manager

BDM Industries
07.2023 - 02.2024

Assistant Manager

BDM Industries
04.2020 - 07.2023

Lead Powder Coater

Salt Lake Powder Coating
01.2019 - 04.2020

Assistant Supervisor

Jack William Homes
04.2017 - 11.2018

Associate of Science - Computer Science

Southern Virginia University

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Channing Caldwell