Chan Ouksa Chea
Alexandria,VA
Summary
Dynamic General Manager with a proven track record at Sweetgreen, excelling in leadership and operations management. Spearheaded initiatives that boosted sales and profitability while enhancing customer relations. Expert in financial administration and cost analysis, fostering a high-performing team culture that prioritized employee satisfaction and engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Sweetgreen
Washington, DC
04.2022 - Current
- Directed fiscal planning, staff assessments, competency development sessions, timetable management, and contract dialogues.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Analyzed complex financial information to offer recommendations to management, driving decision-making.
Store Manager of Operations
Target
Arlington, VA
01.2019 - 02.2022
- Recruited, trained, coached and mentored staff members in customer service skills.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Associate Of Applied Business - Business Administration
Northern Virginia Community College
Alexandria, VASkills
- Leadership and team building
- Operations management
- Customer relations
- Administrative skills
- Performance evaluations
- Business development
- Cost analysis and savings
- Financial administration
- Marketing
Certification
- Servesafe
- Certified Food Protection
Timeline
General Manager
Sweetgreen
04.2022 - Current
Store Manager of Operations
Target
01.2019 - 02.2022
Associate Of Applied Business - Business Administration
Northern Virginia Community College