Developed strong observational and situational awareness skills in security-focused environment. Proven ability to handle emergency situations and enforce safety protocols. Seeking to transition into new field where these skills can contribute to maintaining safe and orderly environment.
Overview
12
12
years of professional experience
Work History
Security Officer
Allied Universal Security Services
04.2019 - 11.2024
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Acted quickly during emergency situations to reduce opportunity for damage and injury.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Implemented timely interventions with students displaying concerning behaviors to decrease occurrences of future incidents.
Developed strong relationships with students and staff members, fostering trust and open communication regarding safety concerns.
Patient Safety Monitor
Wakemed Hospital
09.2015 - 03.2019
Enhanced patient safety by implementing rigorous monitoring protocols and procedures.
Provided compassionate care and emotional support to patients struggling with mental health challenges, ensuring they received appropriate resources and interventions during their hospital stay.
Improved patient satisfaction scores by maintaining open lines of communication with patients, families, and caregivers regarding safety concerns.
Contributed to a culture of continuous improvement through active participation in safety committees and initiatives.
Direct Support Professional
Easterseal Ucp
10.2012 - 03.2015
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.