Chanta Futrell
Claims Senior Representative/ UPS Supervisor
Florissant,MO
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 12 years of insurance experience.
Resourceful Warehouse Manager with 5 years of experience directing package warehouse operations. Talented in recruiting, hiring, training and scheduling employees to sustain production needs. Professional and clear communicator successful in managing efficiency while boosting morale through constructive employee feedback and staff reviews.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
Work History
Part Time Package Handler Supervisor
UPS
St. Louis, MO
07.2017 - Current
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Assembled, sealed and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Informed purchasing team of missing or damaged items immediately when unloading and receiving.
- Removed debris and hazardous materials from packing area to avoid contamination.
- Inspected equipment and used troubleshooting approaches to keep machines operational.
Claims Senior Representative
Cigna
St. Louis , MO
12.2011 - Current
- Recommended and set reserves based on expected payouts.
- Conducted investigations into complicated mid- and high-exposure claims.
- Selected and managed expert witnesses and litigation managers for investigations.
- Updated field operations staff on status of open claims and current actions.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
Master of Science - Psychology
University of Phoenix
Tempe, AZ 07.2019 - 07.2021
Bachelor of Science - Bachelor of Science of Health Sciences
University of Phoenix
Tempe, AZ 03.2013 - 11.2018
University of Phoenix
Tempe, AZ 03.2010 - 12.2012
High School Diploma -
Excelsior Springs Technical High School
Excelsior Springs, MO 03.1998 - 11.1998
Skills
Policy understanding
Microsoft Word
Insurance policy coverage knowledge
Microsoft Office Suite
Claims
Negotiation and mediation skills
Employee performance assessment
Operational processes performance knowledge
Information management
Keen eye for detail
Recovery efforts and assistance
Timeline
Master of Science - Psychology
University of Phoenix
07.2019 - 07.2021
Part Time Package Handler Supervisor
UPS
07.2017 - Current
Bachelor of Science - Bachelor of Science of Health Sciences
University of Phoenix
03.2013 - 11.2018
Claims Senior Representative
Cigna
12.2011 - Current
University of Phoenix
03.2010 - 12.2012
High School Diploma -
Excelsior Springs Technical High School
03.1998 - 11.1998