Mallory Nieber
Summary
Performance-oriented, goal driven team leader with over eight years of experience in supply chain management and package delivery.
Currently seeking a long term supervisor position in the preload operation that will allow me to demonstrate my exceptional leadership skills while improving the productivity and performance of the operation.
Overview
4
4
years of professional experience
Work History
Part Time Package Center Supervisor
United Parcel Service, UPS
09.2023 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Driver Helper coordinator during peak season
- Assisted center manager with daily tasks such as GTS, IPat, ORSS, DMS, DMR and more.
- Assisted in on road dispatch, communicating with drivers, making necessary changes in ODS to ensure quality service.
- Developed strong working relationships with staff, fostering a positive work environment.
Seasonal Package Delivery Driver
United Parcel Service, UPS
10.2022 - 12.2022
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Performed pre trip inspection on delivery vehicle before beginning shift to verify correct and safe operating order.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed 3-5 PVDs daily assuring that all assigned packages were delivered in timely manner.
- Picked up and loaded packages at UPS store locations assuring proper labeling, while maintaining excellent rapport with store owners and employees.
Package Delivery Lead Driver/New Hire Training Lead
SeenADriver (Amazon Delivery Service Provider)
10.2020 - 10.2022
- Loaded assigned route into delivery vehicle with allotted 15 minutes.
- Conducted pre and post trip inspections on vehicle to ensure a safe workspace to efficiently complete assigned route daily.
- Implemented employee reward system to improve metrics and overall company performance.
- Mentored and motivate employees to ensure time efficiency and exceptional performance.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Maintained 850 FICO score on Ementor safety driving app.
- Provided ongoing training to new drivers, emphasizing company standards and best practices for efficient operations.
- Served as an ambassador for the company brand during interactions with customers, vendors, and members of the public while on the road.
- Collaborated with management to develop improved scheduling procedures that reduced downtime between assignments.
- Handled complex logistical challenges in high-pressure situations while maintaining professionalism under tight deadlines.
- Leveraged strong interpersonal skills when resolving conflicts among team members or addressing client concerns promptly and professionally.
- Collaborated with department managers to identify specific training needs and develop tailored solutions.
- Coordinated cross-functional team trainings to foster collaboration between departments and improve overall company performance.
Education
Currently Pursing Degree - Business
DeVry University
Skills
- Complex Problem-Solving
- Resolving Complaints
- Policy Enforcement
- Performance Motivation
- Priority Management
- Leadership
- Deadline-oriented
- Package handling
- Vehicle loading
- Analytical Skills
- Team building
- Multitasking
Accomplishments
- Coached and mentored 30+ employees, improving performance and maintaining #1 Delivery service provider position @ Amazon Poway station for 7 consecutive months
Timeline
Part Time Package Center Supervisor
United Parcel Service, UPS
09.2023 - Current
Seasonal Package Delivery Driver
United Parcel Service, UPS
10.2022 - 12.2022
Package Delivery Lead Driver/New Hire Training Lead
SeenADriver (Amazon Delivery Service Provider)
10.2020 - 10.2022
Currently Pursing Degree - Business
DeVry University