Lana Sanseverino

• Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
• Handled day-to-day shipping and receiving overseeing more than 5-25K packages per day.
• Conducted inventory audits with 99% accuracy following company procedures.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-day-day duties accurately and efficiently.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Maintained energy and enthusiasm in fast-paced environment
• Led projects and analyzed data to identify opportunities for improvement
• Delivered services to customer locations within specific timeframes

Supervised 15-25 employees on the inbound shift, overseeing efficiency of unloading trailers and and loading vans as well as proper placement and scanning methods to be more productive. Making sure all employees were following safety measures throughout shifts. Building trusting relationships so package handlers felt they had an open door to communicate.

• Managed, trained and motivated package handlers and fellow operations managers to continuously improve knowledge and abilities in operations field.

• Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Provide customer service and staged product according to sales and promotions weekly. Created signs for sales. Corresponded emails to keep updated on tasks daily. Stocked shelves and scanned thousands of products creating orders according to store needs.

• Maintained client treatment records and designed long-term care programs for return customers.
• Researched latest trends in hair to stay updated on color, style and technique.
• Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
• Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Answered over numerous phone calls daily to assess customer needs, schedule appointments and give advice about hairstyle and color options.