D'Ialla Barnes
Lauderdale Lakes,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Part Time Package Center Supervisor
United Postal Service, UPS
Fort Lauderdale, FL
09.2023 - Current
- Job Summary
- The Part Time Package Center Supervisor handles day-to-day service issues within an operation (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.). This position coordinates the needs and efforts of the operation to ensure internal and external customer satisfaction is met. The Part Time Package Center Supervisor facilitates the smooth execution of procedures and management of systems. This position supervises others within the department.
- Dispatches On Demand Pick-up Orders
- Coordinates driver pickup work to ensure customer demand and volume levels.
- Utilizes UPS systems to dispatch delivery and pick-up events that occur after service providers leave the building.
- Balances pick-up work among service providers as needed to incorporate into dispatch plans.
- Reviews and analyzes data (e.g., volume, missed packages, delivery failures, etc.) to create plans maximizing dispatch results.
- Responds to customers’ ad hoc pick-up requests to integrate into dispatch plans.
- Resolves Customer Concerns within the Operation
- Communicates customer package needs to drivers to ensure awareness of expectations.
- Responds to customers’ ad hoc pick-up requests to integrate into dispatch plans.
- Resolves customers’ issues to maintain long-term business relationships.
- Conducts damage control and escalation to resolve customers’ concerns.
- Serves as point of contact to resolve customers’ issues (e.g., billing, shipping, etc.) and to improve service.
- Monitors Internal Systems and Overall Administrative Functioning
- Monitors clerical needs of union and non-union administrative employees to ensure customer needs are met.
- Maintains data systems to identify and resolve issues.
- Serves as compliance and regulatory recordkeeper to ensure requirements are met.
- Generates and analyzes operational reports to improve efficiency.
- Supports Safety and Compliance within the Operation
- Follows the injury, accident and investigation process to document incidents properly.
- Ensures accident investigations are forwarded to appropriate parties to mitigate liability.
- Maintains safety logs to track and document safety and security concerns.
Full-Time Supervisor
United Postal Service, UPS
Miami Gardens, FL
10.2020 - 09.2023
- Job Summary
- The Package Inside Supervisor oversees the processing of outbound parcels at the company’s package center facilities. The Package Inside Supervisor conducts pre-operation checks, manages sorting, loading and dispatch operations, and performs post-operation functions. The Inside Supervisor analyzes previous dispatch results to maximize service performance and streamline routes, and ensures outbound packages are processed, loaded, and leave the building on time. This position supervises part-time supervisors, administrative staff, and hourly employees.
- Manages Start Up Operations
- Performs initial yard and equipment checks to ensure there are no mechanical issues and sufficient feeder equipment is available.
- Checks safety calendar and other planned safety activities to ensure safety of operations.
- Reviews daily operating plan and exception reports to identify and manage staffing and operational issues.
- Conducts pre-sort meetings with part-time supervisors to communicate the daily plan and other relevant information.
- Monitors Daily Package Center Operations
- Manages operations to ensure proper package care, service, and quality levels.
- Makes operational changes (i.e., equipment and staffing) as needed to ensure packages are loaded efficiently.
- Checks for clerical problems at the customer counter to validate packages are processed properly and exceptions (e.g., incomplete addresses, misleads, etc.) are corrected.
- Verifies trailers are loaded and properly sealed and paperwork is correct to ensure the accurate and timely dispatch of loads.
- Ensures safety is incorporated into operational activity to minimize risk of injury.
- Supports Comprehensive Health and Safety Process (CHSP) to ensure sustainable, safe work environment.
- Supervises Package Pre-load
- Discusses daily dispatch plan with Pre-loaders to communicate any barriers to optimal service performance (e.g., mis-loads, weather forecast, high package volume, etc.).
- Assesses daily staffing levels to ensure enough people are present to meet service commitments.
- Audits package car load quality to determine if handling and loading methods are followed.
- Follows up on any problems (e.g., packages are too big for package car, pre-loaders are too slow, etc.) to drive Operations’ production goals.
- Supervises Dispatch Operations
- Collaborates with others (e.g., Yard Control Supervisors, Drivers, Region Schedulers, etc.) to ensure Dispatch plans are executed efficiently.
- Ensures adequate staffing levels to reduce overtime costs.
- Supervises Dispatch planning to ensure loads and tractors are assigned to drivers to meet service goals.
- Advises Automotive of equipment repair needs to ensure equipment is in good condition.
- Monitors load movement to identify opportunities to reduce costs.
- Oversees Post-Operation Activities
- Communicates with part-time supervisors to ensure trailers and package cars have been unloaded and there are no packages overlooked.
- Completes nightly reports (i.e., employee hours worked, package volume, packages per hour, etc.) and forwards to the Business Manager to provide a summary of the sort operation.
- Uploads scanner data and resets scanners to ensure proper function for the next sort (i.e. shift).
- Reviews payroll data to ensure employee hours are coded correctly and the actual hours worked are computed.
- Supervises and Develops Others
- Determines employees’ training needs to produce continuous development plans.
- Provides on-going feedback and support to improve performance.
- Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
- Holds others accountable to established performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
Part-Time Supervisor
United Postal Service, UPS
Fort Lauderdale, FL
04.2016 - 10.2020
- Job Summary
The Part-Time Preload Supervisor is responsible for planning, delegating, and reviewing the day to day area activities of the preload operations. The Part-Time Preload Supervisor works with hourly and management staff to address process, safety, staffing, training, and disciplinary issues. - Supervises Preload Operations
- Executes delivery center dispatch plan and coordinates inbound and outbound package process flow to ensure appropriate employee scheduling and proper loading for timely departure.
- Uses shipment volume and input from the Dispatch Supervisor to determine whether routes should be broken down.
- Inspects work area during preload to ensure employees are adhering to proper methods and procedures to reduce injuries and resolve potential process problems.
- Dispatches and accounts for late and air packages to ensure that shipments are delivered within guaranteed timeframes.
- Completes payroll hours and duties check list to make sure activities are complete.
- Performs method evaluations on preload employees at the established frequency to ensure safety, quality, and efficiency.
- Supervises and Develops Others
- Determines employees’ training needs to produce continuous development plans.
- Provides on-going feedback and support to improve performance.
- Conducts performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
- Holds others accountable to established performance levels to achieve individual and group goals.
- Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
- Supports Health/Safety Compliance
- Works with full time management to ensure the implementation and maintenance of a Comprehensive Health and Safety Plan.
- Provides the time necessary to ensure that health, safety, and compliance standards are adhered to and met.
- Maintains updated employee training and certifications to provide a safe, proficient work environment.
- Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.
- Conducts audits to ensure compliance with UPS, local, state, and federal guidelines for safety, hazardous materials, security, environmental, and OSHA.
- Solicits input from team members and employees to improve the work environment.
- Communicates with Personnel
- Plans daily work schedule focusing on expected volume, staff levels, and operational goals to enable the safe and efficient execution of the Master Operating Plan.
- Rotates hourly employees to other areas or offers time off when work is not available to balance workforce needs.
- Meets with hourly employees to inform them of daily work flow requirements.
- Coordinates work processes between the Feeder and Preload operations to facilitate the unload and sort job functions.
- Communicates with clerical staff to ensure that damaged packages are quickly repackaged and relabeled.
- Talks with delivery management team to resolve problems related to loaders.
- Provides dispatch changes to employees to keep them informed of any adjustments that may be necessary to meet performance or customer service commitments.
- Conducts Preload Operations Planning
- Participates in the development and implementation of work process plans to maximize preload proficiency and achieve business results.
- Reviews and analyzes work group processes to troubleshoot service inefficiencies, modify work plans and/or behaviors, and improve performance.
- Conducts end of shift activities (e.g., equipment post trips documented, timecards processed, next day work plan communicated, etc.) to confirm completion of all work processes and provide communication to full time preload and on-road management.
- Conducts pre-sort meetings with hourly employees to review volume estimate reports, volume goals, work procedures, and other planned communication topics.
- Encourages Collaborative Work Environment
- Communicates and presents operational objectives, changes, and updates to ensure a well-informed and focused workgroup.
- Provides communication and training to employees to share updates on new services and procedural changes.
- Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
- Generates Operations Performance Reports
- Reviews previous day’s reports (e.g., time and labor, data on pieces per hour, stops per on road hour, misroutes, etc.) to determine acceptable levels of performance and make changes to current operations.
- Uncovers time card errors by examining time and labor reports to prevent payroll errors.
- Reviews and analyzes Industrial Engineering and Package Operations reports (e.g., inbound load forecasting and late air, excess a.m., and missed package, etc.) to resolve problems.
- Checks trailer forecasting system to estimate expected shipment volume and schedule proper staffing levels.
- Completes preload operations report to document the percent effective rate on planned versus actual performance.
- Assesses Business Needs
- Identifies, measures, and monitors customer or business needs in order to create solutions, make decisions and take appropriate actions.
- Demonstrates a general understanding of ways to identify and measure the current needs of the customer or business; uses the business need to help define the project’s requirements.
- Identifies current and future needs of the customer or business; understands how business needs dictate the project’s requirements, project direction, business objectives, and resource allocation; makes recommendations on the solutions-design phase of the project.
- Monitors the business need to identify any changes; breaks the business down into smaller components to better prioritize where attention should be focused; identifies related business needs; knowledgeable about what information to look at to make an assessment; demonstrates a thorough understanding of the business’ long-term needs; creates solutions designed to fit current and future needs.
- Identifies multiple business needs in complex situations (e.g., involving several organizations, competitors, etc.); gathers complex data, evaluates trends in data and integrates information from many sources to determine needs; creates solutions that address current and future needs.
- Legal, Regulatory, and Compliance Knowledge
- Applies knowledge of laws, regulations, governing agencies, procedures, audits, programs, and practices that reduce company risk.
- Demonstrates a basic understanding of the functions, regulations, and procedures of compliance agencies or governing bodies; takes a leadership position in programs that reduce risk and enhance safety.
- Applies knowledge of agencies' functions and regulations to compliance and enforcement activities; identifies routine situations where the organization may be out of compliance as well as the specific impacts of non-compliance.
- Responds to compliance problems and identifies appropriate actions; identifies people needed to resolve compliance problems and collaborates to develop corrective action plans; identifies programs that reduce risk and enhance safety; explains implications to changing laws and regulations.
- Resolves complex, recurring problems; advises others in improving safety and minimizing company risk; adapts organizational procedures or processes to meet new or changed regulations; provides expertise in legal or regulatory compliance issues; identifies compliance policies and procedures for new work environments.
- Small Package Operations Knowledge
- Applies knowledge of small package processes, procedures and methods to ensure safety, quality, and performance within the operations. Uses knowledge of tools, equipment, and technology to properly and safely sort and load packages.
- Demonstrates and explains proper processes, procedures and methods for small package operations; demonstrates a basic knowledge of common tools, equipment, and technology used within the operation.
- Demonstrates a detailed understanding of processes, procedures, and methods within small package operations; demonstrates a broad knowledge of tools, equipment, and technology used in small package operations; identifies root causes of recurring issues; describes the general structure of small package operations.
- Demonstrates a complex knowledge of small package operations; considers the impact of small package operations on other parts of the business; develops solutions to improve operations.
- Demonstrates an in-depth knowledge of small package operations; evaluates new or improved processes, procedures, methods, tools, equipment, and technology; understands the impact of emerging trends on small package operations; develops strategic plans for effective small package operations.
- Talent Acquisition
- Evaluates labor markets and devises strategies to source, attract, hire, and place talent needed for company success.
- Describes talent acquisition practices; assists in selection and hiring of employees; demonstrates awareness of employment specific laws and regulations.
- Utilizes talent acquisition practices; adjusts existing workforce plans to meet business needs; describes the impact of internal and external forces on future workers required by the organization; applies knowledge of employment specific laws and regulations.
- Analyzes workforce needs; consults regarding impacts of business needs on staff; develops processes for talent acquisition; coaches others in projecting number and type of future workers required by the organization; coaches on recruiting and selecting employees.
- Anticipates and addresses emerging workforce issues and develops contingency workforce plans to address unexpected situations; evaluates and improves the use of workforce projection models; coaches others in projecting number and type of future workers required by the organization; manages development and execution of staffing plans to ensure business needs are met; audits recruiting and selection practices to ensure legal and regulatory compliance.
Education
Bachelor of Science - Psychology
Keiser University
Fort Lauderdale, FL04-2018
Skills
- Resource Management
- Performance Assessment
- Safety Procedures
- Sound Judgment
- Time and Wage Tracking
- Employee Counseling
- Process Review
- Inspection Results Reports
- Laborer Oversight
- Personnel Management
- Decision-Making
- Formal Grievance Handling
- Schedule Coordination
- Staff Training
- Positive Attitude
- Planning Production
- Safety Standards
- Computer Skills
- Clear Communication
- Loading and Unloading
- MS Office
- Word Processing
- Work Scheduling
- Critical Thinking
- Workflow Coordination
- Shipping and Receiving
- Production Coordination
- Staff Supervision
- Attention to Detail
- Employee Performance Evaluation
- Staff Management
- Task Delegation
- Mentoring and Training
- Email and Phone Communication
- Customer Relations
- Work Planning and Prioritization
- Logistics Management
- Production Planning
- Team Management
Timeline
Part Time Package Center Supervisor
United Postal Service, UPS
09.2023 - Current
Full-Time Supervisor
United Postal Service, UPS
10.2020 - 09.2023
Part-Time Supervisor
United Postal Service, UPS
04.2016 - 10.2020
Bachelor of Science - Psychology
Keiser University