Dedicated employee possessing strong administrative and organizational skills along side excellent interpersonal communication skills needed to interact with all levels of an organization.
Overview
18
18
years of professional experience
Work History
Part Time Package Center Supervisor
United Parcel Service, UPS
Highland Heights , OH
04.2004 - Current
Handled day-to-day shipping and receiving for office.
Trained new staff on all job duties, company policies and safety procedures for rapid onboarding.
Handled day-to-day service issues within operation including assigning pickups, dispatching help to heavy pickup accounts, and any unforeseen events.
Dispatched delivery and pickup events that occurred after drivers had left.
Reviewed and analyzed data to create plans maximizing dispatch results.
Communicated customer needs with drivers.
Point of contact for resolving customer requests and issues.
Resolved customer concerns to maintain long-term business relationships.
Facilitated a smooth execution of procedures and management systems.
Monitored clerical needs of union and non-union employees.
Maintained data systems to identify and resolve driver and customer issues.
Kept records of compliance and regulatory requirements.
Supported safety and compliance within operation.
Education
Prenursing Studies
Lakeland Community College
Willoughby, OH
High School Diploma -
Lake Catholic High School
Mentor, OH
Skills
Highly organized along with strong administrative and analytical skills
Effective Multi-tasker that works well in fast paced environments
Decisive decision maker
Self-Motivated
Dedicated
Microsoft Software Proficiency
Shipping and receiving experience
Staff Management
Trained to respond to Hazardous Material spills including corrosive, flammable and biologic