CHANTA RILEY
Frederick,MD
Summary
Detail-oriented and results-driven operations professional with 20+ years of experience supporting high-volume administrative, order management, and customer service functions. Adept at verifying order accuracy, resolving discrepancies, coordinating shipments, and maintaining audit-ready documentation. Known for strong communication, problem-solving, and cross-functional collaboration with teams such as sales, contracting, logistics, and planning. Skilled in managing complex workflows, prioritizing tasks, and delivering timely, accurate updates to internal and external stakeholders.
Overview
23
23
years of professional experience
Work History
Management and Program Analyst
Food and Drug Administration
Silver Spring, MD, USA
10.2008 - 07.2025
- Managed high-volume administrative workflows requiring accuracy, documentation review, and cross-functional coordination—directly aligning with order verification and processing responsibilities.
- Streamlined budget execution and tracking processes, ensuring timely allocation of resources and maintaining precise, audit-ready documentation.
- Analyzed operational data to identify inefficiencies and implement process improvements, strengthening workflow accuracy and throughput.
- Coordinated personnel actions, training, and recruitment workflows, demonstrating strong attention to detail and multi-tasking under tight deadlines.
- Provided advisory support to leadership on administrative and operational programs, ensuring compliance with policies and improving team efficiency.
- Maintained meticulous records for procurement requisitions and personnel actions, mirroring the documentation accuracy required for order files, shipping requirements, and contract review.
- Supported cross-functional initiatives across six office organizations, reinforcing collaboration skills essential for working with Sales, Reps, Carriers, Accounting, and Engineering.
- Improved travel coordination processes for 60+ staff, demonstrating logistical planning and customer-focused service.
Program Specialist
Food and Drug Administration
Silver Spring, MD, USA
12.2005 - 10.2008
- Coordinated travel and administrative workflows for 35 staff, ensuring compliance with policies and timely execution—parallel to coordinating shipments and order requirements.
- Streamlined personnel action processes, reducing turnaround times and improving accuracy.
- Maintained hiring database records with precision, demonstrating strong data entry and validation skills.
- Trained junior staff in timekeeping and travel processes, reinforcing communication and customer service strengths.
- Reviewed regulatory documentation (Outside Activity Requests), demonstrating compliance awareness and attention to detail.
Administrative Assistant
Food and Drug Administration
Silver Spring, MD, USA
09.2003 - 12.2005
- Compiled and analyzed operational data to support decision-making—skills transferable to reviewing order details, pricing, and product configurations.
- Managed personnel tracking databases, ensuring accuracy and timely updates.
- Coordinated complex calendars and communications, supporting efficient workflow and customer responsiveness.
- Reviewed candidate resumes and supported hiring processes, demonstrating strong documentation review capabilities.
Secretary
Food and Drug Administration
Silver Spring, MD, USA
09.2002 - 09.2003
- Managed calendars for senior leadership and coordinated information flow across departments, improving responsiveness and collaboration.
- Compiled reports to support operational planning and decision-making.
- Implemented digital filing systems to improve document retrieval and accuracy.
- Coordinated travel and documentation with precision, reinforcing logistics and administrative strengths.
Education
High School Diploma -
Allendale-Fairfax High School
Allendale, SC05-2000
Skills
- Order Management & Processing
- Order Entry & Verification
- Order Tracking
- Discrepancy Resolution
- Documentation Review
- Customer Support
- Customer Inquiry Resolution
- Status & Shipping Updates
- Shipping & Logistics
- Carrier Coordination
- Shipping Notifications
- Quality Assurance
- Process Improvement
- Administrative & Program Operations
- Budget Tracking
- Personnel & Training Coordination
- Procurement Documentation
- Calendar & Travel Management
- Recordkeeping
- Budget planning
Timeline
Management and Program Analyst
Food and Drug Administration
10.2008 - 07.2025
Program Specialist
Food and Drug Administration
12.2005 - 10.2008
Administrative Assistant
Food and Drug Administration
09.2003 - 12.2005
Secretary
Food and Drug Administration
09.2002 - 09.2003
High School Diploma -
Allendale-Fairfax High School
Core Skills
Order Entry & Verification, Quote/Confirmation Review, Change Order Processing, Order Tracking, Discrepancy Resolution, First-In/First-Out (FIFO) Queue Management, Documentation Review (POs, tax exempt forms, credit applications), Customer Inquiry Resolution, Professional Phone & Email Support, Status & Shipping Updates, Lead Time & Freight Quote Support, Rep & Channel Partner Assistance, Issue Escalation, Shipment Scheduling, Carrier Coordination, Shipping Notifications, Freight Requirements Review (LTL, Dedicated, 3rd Party), Delivery Exception Handling, Inventory/Availability Coordination, ERP/SAP Transactions (orders, shipments, returns), Data Entry & Validation, Reporting & Metrics Support, Database Maintenance, Quality Assurance, Process Improvement, Budget Tracking, Personnel & Training Coordination, Procurement Documentation, Calendar & Travel Management, Regulatory Compliance, Recordkeeping