Desta Leymeister
Bullhead City,AZ
Summary
Healthcare compliance professional with strong patient communication skills. Improve workflow efficiency and support budget management to enhance patient care outcomes.
Overview
38
38
years of professional experience
Work History
Management Program Analyst
Lebanon VAMC Surgery Care Line
Lebanon, Pennsylvania
07.2020 - 08.2026
- Contributed to budget preparation and monitoring for surgical operations programs, ensuring alignment with financial goals.
- Identified process gaps and recommended improvements to streamline workflow and enhance service delivery.
- Coordinated communication across departments to improve workflow in surgery care.
- Reviewed quality assurance records to support compliance with healthcare regulations.
- Facilitated staff training on systems and procedures to enhance operational efficiency.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed appointment calendars ensuring timely communication with team members.
- Trained new staff on scheduling processes and system usage effectively.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
Billing Coordinator
Lebanon VAMC
Lebanon, Pa
04.2015 - 07.2020
- Submitted insurance claims for timely reimbursement.
- Coordinated insurance claim submissions to ensure timely reimbursement.
- Processed patient billing data accurately and efficiently.
- Managed patient billing records with accuracy and efficiency.
- Improved patient billing accuracy through efficient processing of account data.
- Resolved patient questions related to billing statements and payment plans.
- Handled billing and payment plan inquiries to improve patient communication.
- Protected confidential patient financial records securely.
- Reduced risk exposure by safeguarding confidential patient financial information.
- Trained new billing staff to enhance team proficiency.
- Improved team readiness by assisting with training for new billing staff members.
- Supported training efforts for new billing staff members.
- Used billing software to track and update account information.
- Maintained billing software records for accurate account updates.
- Kept account data current through regular billing software updates.
- Entered new customer information and revised existing records in billing systems.
- Supported record accuracy by entering new customer information and modifying existing records.
- Updated billing systems with new customer information and record changes.
- Prepared daily deposits from customer payments.
- Maintained cash handling workflow by preparing daily deposits of customer payments.
- Accelerated reimbursement support by coordinating insurance claim submissions.
Telephone Operator
Lebanon VAMC
Lebanon, Pennsylvania
04.2010 - 04.2015
- Routed emergency calls quickly to the correct personnel.
- Triaged emergency calls and connected contacts with appropriate personnel without delay.
- Enabled prompt emergency response by directing calls to appropriate personnel.
- Supported multiline telephone operations to handle inbound and outbound calls.
- Coordinated multiline telephone operations for inbound and outbound call handling.
- Delivered efficient call handling for inbound and outbound telephone traffic.
- Resolved customer service requests and issues to enhance satisfaction.
- Improved customer support through quick response to service requests and issue resolution.
- Resolved customer requests for assistance across various issues.
- Greeted visitors and callers, answered inquiries, and efficiently directed contacts to appropriate staff.
- Provided front-desk communication support by greeting visitors and routing callers to the correct staff.
- Processed customer payments by phone using secure payment methods.
- Managed phone-based customer payments using secure payment methods.
- Supported secure payment processing for customer transactions over phone.
- Provided technical troubleshooting support to staff and submitted help desk tickets for timely resolution.
- Provided staff support for technical issues through basic troubleshooting and help desk ticket submission with the IT department.
- Reduced staff disruption by resolving basic technical issues and logging help desk tickets with the IT department.
- Maintained accurate records of caller inquiries and complaints in computer software.
Dental Assistant
US Army and Civilian practices
Pottsville, Pennsylvania
11.1988 - 04.2010
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dental professionals during procedures and patient examinations.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Communicated effectively with patients to address concerns and schedule appointments.
- Explained dental services and payment plans to help patients make informed decisions.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Education
Associate of Science - Dental Assisting
US Army
San Antonio, TX; Westpoint, NY02-1989
High School Diploma -
Moore High School
Moore, Oklahoma05-1988
Associate of Science - Pharmacy Technician
United Medical Academy
Clearfield, FL09-2026
Skills
- Regulatory compliance
- Financial analysis
- Claims processing
- Process improvement
- Patient data management
- Cross-functional teamwork
- Patient interactions
Timeline
Management Program Analyst
Lebanon VAMC Surgery Care Line
07.2020 - 08.2026
Billing Coordinator
Lebanon VAMC
04.2015 - 07.2020
Telephone Operator
Lebanon VAMC
04.2010 - 04.2015
Dental Assistant
US Army and Civilian practices
11.1988 - 04.2010
Associate of Science - Dental Assisting
US Army
High School Diploma -
Moore High School
Associate of Science - Pharmacy Technician
United Medical Academy