Nicole Wilson
Waldorf,MD
Summary
Dynamic professional with a proven track record at Target Distribution Center, excelling in inventory auditing and quality assurance. Recognized for exceptional customer service and effective team collaboration. Skilled in problem-solving and detail orientation, consistently enhancing operational efficiency and achieving project objectives in fast-paced environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Management Program Analyst
Department of Education
Washington, DC
09.1999 - 08.2025
- Resolved customer complaints by offering actionable solutions and strategic recommendations.
- Answered inbound calls, assisting customers with diverse inquiries effectively.
- Documented interactions in ticketing system for accurate record-keeping.
- Handled escalated calls, ensuring positive outcomes through effective communication.
- Communicated with clients via phone, email, and chat to address concerns promptly.
- Trained new employees on office processes, enhancing team performance.
- Monitored emails, responding to inquiries and forwarding messages efficiently.
- Coordinated schedules using departmental calendars to optimize appointments.
Program Assistant
Department Of Education
Washington , DC
06.1999 - 09.2007
- Managed office supplies inventory and coordinated reordering processes to ensure availability.
- Facilitated interdepartmental communication through email and phone correspondence.
- Organized comprehensive filing systems for documents and records, enhancing retrieval efficiency.
- Supported onboarding processes for new employees by preparing orientation materials.
- Coordinated travel arrangements for staff attending conferences and meetings.
- Prepared reports and presentations using office software tools effectively.
- Handled incoming mail, packages, and deliveries with efficiency in office environment.
- Provided administrative support including copying, scanning, and filing paperwork.
Education
GSA Certificate - Customer Service
GSA U.S. General Services Administration
Washington DC02-2017
High School Diploma -
Suitland High School
Forestville, Md06.1999
Skills
- Call control
- Order management
- Team collaboration
- Leadership skills
- Communication skills
- Attention to detail
- Research and problem solving
- Customer relationship management
- Time management
- Quality assurance
- Data entry accuracy
- Training programs
- Ticketing documentation
- Data analysis
- Scheduling coordination
- Customer service
- Team leadership
- Report generation
- Database management
- System analysis
- Customer support
- Project management
Languages
English
Full Professional
Certification
- Customer Service
Accomplishments
- Reward Outstanding Customer Service 3 year straight
2021
2022
2023
Timeline
Management Program Analyst
Department of Education
09.1999 - 08.2025
Program Assistant
Department Of Education
06.1999 - 09.2007
GSA Certificate - Customer Service
GSA U.S. General Services Administration
High School Diploma -
Suitland High School
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