Gloria Byers
Raleigh,NC
Summary
Veteran Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews and assessing program operations.
Overview
14
14
years of professional experience
Work History
Management Program Analyst
United States Department Of Agriculture, USDA
Raleigh, NC
07.2021 - Current
- Analyzed program data to provide input for key decision making and strategic planning.
- Helped solve diverse program problems with in-depth analysis.
- Validated results and performed quality assurance to assess accuracy of data.
- Reviewed program implementation plans to assess risk and feasibility.
- Evaluated current processes to develop improvement plans.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Validated results and performed quality assurance to assess accuracy of data
Workforce Management Analyst
Department Of The Army
Fort Benning , GA
10.2019 - 07.2021
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Produced and updated documents, reports and tracking spreadsheets using Microsoft Excel, FMSWeb and ATAAPS.
- Managed overtime, shift swaps, breaks and PTO requests.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Created training materials for new employees to provide information about attendance guidelines.
- Pre-screened resumes prior to sending to hiring managers for consideration.
- Oversaw HR needs for 450-employee operation across global locations.
HR Consultant
Department Of The Army
Fort Benning, GA
01.2017 - 10.2019
- Built HR consulting capabilities focused on clients undergoing organizational change and development.
- Contributed to business and HR functions by identifying, prioritizing and building organizational capabilities, behaviors, structures and processes.
- Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Managed monthly training data for over 450 employees
Education
No Degree - Project Management Certification
Syracuse University
Syracuse, NY06.2021
Bachelor of Science - Sociology
Columbus State University
Columbus, GA05.2017
Skills
- MS Office
- Attention to Detail
- Training and Development
- Interpersonal Communication
- Flexible and Adaptable
- Critical Thinking
- Multitasking Abilities
Timeline
Management Program Analyst
United States Department Of Agriculture, USDA
07.2021 - Current
Workforce Management Analyst
Department Of The Army
10.2019 - 07.2021
HR Consultant
Department Of The Army
01.2017 - 10.2019
No Degree - Project Management Certification
Syracuse University
Bachelor of Science - Sociology
Columbus State University