Chantal Cross
Colorado Springs,CO
Summary
Healthcare professional experienced in patient support across direct care and behind-the-scenes administrative tasks. Conduct specimen collection, monitor vital signs, and ensure infection control compliance. Maintain accurate records using Microsoft Office tools and patient portals.
Overview
10
10
years of professional experience
Work History
CNA
Voyager Home Health Care
Colorado Springs, Colorado
06.2022 - Current
- Assisted clients with bathing, dressing, grooming, and daily personal care.
- Monitored vital signs and documented observations in patient care records.
- Supported mobility, transfers, and safe ambulation using proper lifting techniques.
- Followed care plans while providing respectful bedside support and companionship.
- Maintained infection control practices and cleaned patient care equipment.
- Assessed home health clients and reported condition changes to nursing staff.
Patient Service Representative
Voyager Home Health Care
Colorado Springs, Colorado
06.2022 - Current
- Managed appointment scheduling and coordinated visit calendars across nursing and care teams.
- Handled incoming calls and directed patient inquiries to appropriate department staff.
- Maintained patient records and confirmed demographic and contact information accuracy.
- Reviewed insurance details and collected required intake documents to ensure compliance and facilitate patient processing.
Phlebotomist
Grifols Biomat USA
Colorado Springs, Colorado
02.2017 - 06.2022
- Performed venipuncture for plasma donors in Biomat USA collection room
- Screened donor eligibility using health history, vitals, and compliance guidelines
- Monitored donor reactions during plasma collection and reported concerns promptly
- Prepared and sanitized phlebotomy equipment, supplies, and donor stations
- Educated donors on plasma donation steps, comfort, and safety procedures
- Verified donor records and updated paperwork in Grifols Biomat USA systems
Education
Bachelor of Science - Cell Biology
UCCS
Colorado Springs, CO05-2017
Skills
- Vital signs monitoring
- Patient documentation
- Infection control
- Patient intake
- Patient scheduling
- Electronic records
- Insurance verification
- Care coordination
- Specimen collection
- Healthcare administration
- Geriatric care
- Time management
- Attention to detail
- Bedside manner
Timeline
CNA
Voyager Home Health Care
06.2022 - Current
Patient Service Representative
Voyager Home Health Care
06.2022 - Current
Phlebotomist
Grifols Biomat USA
02.2017 - 06.2022
Bachelor of Science - Cell Biology
UCCS