Chantal Encarnacion
Clifton,NJ
Summary
Motivated professional with several years of experience in customer service, sales and administrative tasks. Highly efficient planning, problem-solving, and communication skills. including clerical support and public interaction. Excels in calendar management, scheduling, data entry, handling phone calls and email. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Producer
State Farm Emmanuel Ochoa Agency
04.2023 - Current
- Provided detailed information about company insurance products.
- Set up policies and completed all documentation.
- Worked in high-volume (around 30 to 40 calls a day), competitive sales environment.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Utilized CRM software to manage client relationships.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Approached potential clients by using direct marketing mailings and phone contacts.
Customer Service Representative
State Farm Mike Peterson Agency
12.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Front Desk Customer Service Representative
State Farm Bill Eljouzi Agency
07.2020 - 12.2022
- Greeted and verified members and guests upon entry to optimize security.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Responded proactively and positively to rapid change.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
LaserShip
08.2019 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
Retail Sales Associate
Passaic Jewelry Exchange
07.2016 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
Bachelor of Science - Science
Fairleigh Dickinson University
Teaneck, NJ05.2020
Associate of Arts - Biology
Fairleigh Dickinson University
Teaneck, NJ05.2017
High School Diploma -
Passaic High School
Passaic, NJ06.2015
Skills
- Managing Multiple Tasks
- Coordination
- Call Center Customer Service
- Oral and Writing Communication
- Information Updates
- Billing Procedures
- Excel Spreadsheets
- Customer Service
- CRM Software
- Microsoft office
- Organization
- Problem solving and critical thinking
Certification
- Licensed [Insurance Producer] - Casualty, Property and Life
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Insurance Producer
State Farm Emmanuel Ochoa Agency
04.2023 - Current
Customer Service Representative
State Farm Mike Peterson Agency
12.2022 - 04.2023
Front Desk Customer Service Representative
State Farm Bill Eljouzi Agency
07.2020 - 12.2022
Customer Service Representative
LaserShip
08.2019 - 08.2020
Retail Sales Associate
Passaic Jewelry Exchange
07.2016 - 08.2020
Bachelor of Science - Science
Fairleigh Dickinson University
Associate of Arts - Biology
Fairleigh Dickinson University
High School Diploma -
Passaic High School
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